Makro - No delivery impatient staff

I placed an online order for delivery at Makro on 2 December 2019.

I was invoices by Makro The Crown on the 6th were I was notified that the item had been packed and is ready for delivery.

Today it is the 20th of December and that item is still in the warehouse at The Crown because nobody bothered to contact DSV couriers to pick up the item for delivery. The matter was then escalated and I received a refetence number.

I was advised through cutomer care to call Centurion. Then centurion advised me to call the crown. And this went back and forth the whole morning. Two days later nothing had been done and more than one consultant rudely explained that my order was ready (which I knew, but I cannot contact DSV to deliver my parcel).

I decided to be nice and requested that they do a credit transfer to Centurion store where I would drive 50km to to pick it up because it is my daughters christmas present and we only had today left. Between customer care, Makro The crown and Makro Centurion not one single person was willing to help or just simply apologize fir the inconvenience. Makro The crown has the worst customer service based upon this experience.

I then finally decided that I was wasting my time and called in once again to cancel the order and request a refund. Which means another 7 day waiting period for the request to be processed and the money to be refunded and no christmas gift for my daughter. I am very dissapointed.

It is safe to say that I will never again purchase a single item from any Makro as this was the most unpleasant experience I have had with any retailer.