Makro - No Delivery after payment

Online Order: MAK***. I placed an order on 30 July 2024. On 3 August 2024, I received a message that the order was handed over to the courier. On 7 August 2024, only part of my order was delivered. 5 x 24 Babysoft toilet paper not delivered. Images of delivery with delivery man taken and sent to Makro. I have called, emailed and sent WhatsApp messages and today, 13 August 2024, I called again and was informed that the matter is not resolved yet. As per my order history, I have placed orders with Makro online almost monthly and unfortunately, due to this experience, I will no longer place orders online.