LC
Lauren C
1 reviews | Active since Jun 2019
25 Dec 2019, 11:27
Makro-no delivery after a whole month
My friend ordered two Nespresso machines for Black Friday and one was for me to gift my partner as a Xmas gift, it has still not arrived, she paid for two and only received one along with an invoice with only one, she has phoned the call centre many times with no luck, I’ve called the call centre and can’t even get through to a person as I sit on hold for so long. My partner now received no Xmas gift which is not right. This is theft, Makro has taken the money and delivered no goods. Invoice was MAK*** and the order and payment was for two then the invoice that arrived with one machine was for one only
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Replies (2)LC
Lauren C's updateReviewer Update
28 Dec 2019, 10:24I finally reached someone at Makro who told me the 2nd package was dispatched to the courier on 9December. I proceeded to call the courier and they told me they never received a second package so Makro was giving me misinformation/ lies. This is ***** and incompetence as they are taking peoples money and when calling the call centre am being told different stories
LC
Lauren C's update28 Dec 2019, 10:24
Reviewer Update
I finally reached someone at Makro who told me the 2nd package was dispatched to the courier on 9December. I proceeded to call the courier and they told me they never received a second package so Makro was giving me misinformation/ lies. This is ***** and incompetence as they are taking peoples money and when calling the call centre am being told different stories
Makro's replyOfficial
30 Dec 2019, 13:15Good day Lauren
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter will be our priority.
We have received your complain and we assure you that this is not the customer service you can expect from any of our Makro Platforms.
Please kindly note that we currently dealing with this matter internally and we shall revert back to you with feedback within a period of 24 to 48 hours.
Once again we apologize for the inconveniences caused herein.
Hope the above is in order
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter will be our priority.
We have received your complain and we assure you that this is not the customer service you can expect from any of our Makro Platforms.
Please kindly note that we currently dealing with this matter internally and we shall revert back to you with feedback within a period of 24 to 48 hours.
Once again we apologize for the inconveniences caused herein.
Hope the above is in order
Kind Regards
Makro Hellopeter Team
Makro's reply30 Dec 2019, 13:15
Official
Good day Lauren
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter will be our priority.
We have received your complain and we assure you that this is not the customer service you can expect from any of our Makro Platforms.
Please kindly note that we currently dealing with this matter internally and we shall revert back to you with feedback within a period of 24 to 48 hours.
Once again we apologize for the inconveniences caused herein.
Hope the above is in order
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter will be our priority.
We have received your complain and we assure you that this is not the customer service you can expect from any of our Makro Platforms.
Please kindly note that we currently dealing with this matter internally and we shall revert back to you with feedback within a period of 24 to 48 hours.
Once again we apologize for the inconveniences caused herein.
Hope the above is in order
Kind Regards
Makro Hellopeter Team