Makro no delivery

I purchased a study desk from Makro on the 27th of August, specifically because I needed it by Saturday, the 5th of September. Unfortunately, it has still not been delivered.

What is even more frustrating is the complete lack of communication from Makro. I only received an update after I contacted them myself on the 3rd of September. I was then informed that there was nothing they could do because the delay was with the delivery company.

However, my purchase was made with Makro, not the delivery company. I paid Makro in full and therefore expect Makro to take responsibility for ensuring that my order is delivered as agreed, as well as keeping me informed should there be any delays.

I understand that delays can happen, but the lack of communication and accountability is extremely disappointing, especially considering that I made the purchase well in advance specifically to have the desk by the 5th.

I would appreciate an urgent update on where my order is and when I can realistically expect delivery.