Makro. No customer service at all

Item: Makro
Rating: 1
Author: casper W

I ordered goods online from Makro. To be delivered at my house. Not delivered yet. No communication at all. Called them several times and requested feedback. They promised to call you back and they never do. Very poor customer support.

Helpful (0)

Replies (1)

Makro's replyOfficial

20 Aug 2020, 10:15

Good day Casper,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply20 Aug 2020, 10:15

Official