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RF
Rika F

1 reviews | Active since Mar 2009

20 Jun 2025, 12:32

Makro - no customer service

I bought a microwave on-line from Makro and it was delivered on 13 April via courier. Last week the glass turntable cracked whilst i was warming food in it and I need to return the microwave to Makro. So I phone the call centre and get given a reference number V5H8 and try and get them to send the courier to collect it. But I am told that I have to physically return the microwave to Makro to their Port Elizabeth store. I explained that I cannot drive through to Port Elizabeth as it is 140km from where I live and that they delivered the microwave to me via courier as it was an on-line purchase. I am so angry and dissapointed in Makro why offer an on-line purchase facility it you don't do returns via courier.

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Replies (2)
RF
Rika F's update26 Jun 2025, 16:03
Reviewer Update
Hello, as explained in my post I cannot log a return on-line because somehow my profile and my father's profile have been linked and he is 73 and has managed to block his profile. He contacted Makro asking them to reset his password and he is struggling to get the password reset. So I cannot log a return on the profile because I don't have access to the profile and it is BLOCKED. In the meantime I am sitting with a microwave that I cannot use. When I call the Makro call centre they tell me to drive to the closest Makor which is 150km (one way and 300km return) on my own cost to return the microwave in store.

This is so frustrating I am now going to complain to DEFY South Africa maybe they can intervene and assist.
RF
Rika F's update26 Jun 2025, 17:17
Reviewer Update
So must he go to Bloemfontein which is 180km away and then get the store tk help him reset the profile?
I am I live in Grahamstonw and he is in the Free State.

I have written to Defy South Africa as well.