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PMIPMI
PC Media Interactive PC Media Interactive

1 reviews | Active since Sept 2022

30 Sept 2022, 09:38

Makro - No Customer Care?

We bought an Inverter from Makro Bloemfontein. From right out of the box it wasn't working correctly. We returned it on our expense to the store. We were then given a replacement but no cables included. We are based in Kimberley so we can't drive up and done for minor things like this. I phoned to ask for a refund as we no longer have use for it as we made another plan. With the first call no one was available to speak to me. Same with the second call. On the third call I managed to get a direct phone number. After phoning 7 times I finally got through to someone. The consultant said she would phone me to let me know how to proceed from there. I've been waiting for 2 days now. We paid a lot for this thing and we can't even see if it's working because we cannot charge it without its cables.

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Replies (2)
PMIPMI
PC Media Interactive PC Media Interactive's update30 Sept 2022, 16:33
Reviewer Update
Thank you for letting us know. We look forward to sorting this out.
Kind Regards
PCMI Management
PMIPMI
PC Media Interactive PC Media Interactive's update31 Oct 2022, 15:27
Reviewer Update
Once again Makro Bloemfontein disappoints. We were contacted by Consultant- Makro National Contact Centre. As we explained, from the beginning, we did not receive the charging cables (after we sent the box back to Makro Bloem after the first issue). They sent us the no charging cables when they returned the inverter to us. They claim that there wasn't charging cables in the box when they received it back the first time, BUT we double check (two of the staff) together when we need to package something AND why if that was the truth (which it isn't), why didn't they contact us to query why the power charging cable wasn't in the box? After they contacted us via the contact centre, they asked us to sent back the package via courier to Bloem, but when the courier company tried to make the delivery to Makro, they refused to accept the package, due to the charging cable not being in the box?????????? This whole back and thro has been SPECIFICALLY about the cable not being there??? Why would we have an issue if everything has been included and in working condition. I think our next step is the OMBUDSMAN and CPA council. We followed all rules with regards to complaints as well as Makro's policies.