Makro - No after sales service!

I have bought a dishwasher online. It arrived with a dent on the door. I have advised Makro of this on 07/02/23. I was told to email them photo's, which I did, and was advised that the Centurion branch will come and pick up the damaged dishwasher and deliver the new dishwasher on Tuesday, the 14th of February. No one showed up, and after a call to the customer care service centre, I got a call from a guy on Tuesday, the 21st that told me has was at my gate to come and pick up the dishwasher. No replacement, and he was alone, which meant that I had to assist him to load the dishwasher. More calls followed, with promises that they will call back. No one called back and I still have no dishwasher. I am utterly disappointed with Makro's service and will never bought something big from them again.