JS
Johan S
1 reviews | Active since Jul 2011
13 Jan 2020, 14:57
Makro no after sales service
I ordered and payed for a Kreepykrauly from Makro online to be collected at Makro Wonderboom on 16 December 2019. I have since tried via email, phone, Facebook messaging and whattsapp to find out what is going on with my order but absolutely no feedback at all. Is this the new norm for online business in South Africa, this is the worst after sales service I have ever received.
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
14 Jan 2020, 15:41Good day Johan
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complain about the long over due collection of on your online order, could we request that you allow us to work on the order and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complain about the long over due collection of on your online order, could we request that you allow us to work on the order and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply14 Jan 2020, 15:41
Official
Good day Johan
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complain about the long over due collection of on your online order, could we request that you allow us to work on the order and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complain about the long over due collection of on your online order, could we request that you allow us to work on the order and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team