MAKRO - NO AFTER SALE SERVICE

More than two weeks ago I logged a call that a brand new fridge/reezer combo is not working. After more than a week, and after numerous enquiries from my side, the technician came. Now, after even phoning the store, my problem is still not sorted. It is more than 36 degrees outside, AND I AM STILL WITHOUT A FRIDGE OR FREEZER.

Every time I phone, it gets escalated and I get informed somebody will phone me back. As it is, I already had to dispose of all my meat and everything that was in my fridge.