JF
Johan F
1 reviews | Active since Aug 2013
19 Jun 2023, 12:50
Makro no after sale customer care
I ordered a laptop from Makro online (MAK***) on the 29th of May 2023, that I received, requested a return cause the product is giving issues, was very slow and freezing all the time, Requested a return on mentioned order #***5 on the 9th of June 2023, to no avail the product was never collected, escalated again on the 13th of June 2023, Today is the 19th and nothing was done, the service that I have been receiving is not even substandard but non exciting, I need this issue resolved. Makro has poor after sales customer care, The call center always full of empty promises, at wits end, this was suppose to be a birthday gift for my wife, that is today, thank you Makro for messing it up.
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Johan F's updateReviewer Update
19 Jun 2023, 13:30Some more unprofessionalism from Makro, they have a Makro Hellopeter team that replies to complaints and the best of all, its automated reply. Its just getting more ridiculous by the minute, still does not change the fact that your compony has spoiled my surprise, and now we are going to get this famous line "It will take up to 14 days to refund you" after we sold you a product that does not work.
JF
Johan F's update19 Jun 2023, 13:30
Reviewer Update
Some more unprofessionalism from Makro, they have a Makro Hellopeter team that replies to complaints and the best of all, its automated reply. Its just getting more ridiculous by the minute, still does not change the fact that your compony has spoiled my surprise, and now we are going to get this famous line "It will take up to 14 days to refund you" after we sold you a product that does not work.