Makro = Nightmare

I ordered a washing machine on a Thursday, and, even though the website said delivery would take 20 days, it was on it's way on Friday. I asked Makro to deliver it on the Monday, they said it was fine. Monday came, Monday went. On Tuesday I phoned Makro, they said ït's too late now for delivery, but they will see what they can do and phone me back"... do you think they phoned me back? ... no. Phoned again... oh I'll phone you back let me check.... no phone back. Finally after wasting over R200 worth of airtime on this company, the washing machine arrived very late on Tuesday, not properly packaged or anything. My husband connected it... guess what, the start/stop button doesn't work on this supposedly new machine... I phone Makro, oh it will now take another 4 days to come and assess and see if they can just fix the button - I paid for a new machine and they give me a broken machine which they want to take 4 days to fix. Finally the very nice technician came through and confirmed they should exchange, they cannot repair... guess what, when I phone Makro, ok I have to check and phone you back mam.... to be continued as this has still not been resolved. BIG SURPRISE