Makro Nightmare

I own a guest lodge and a wedding venue. On the 27th of November 2017 I ordered online a list of items that I required for several functions during December. Delivery time was stated between 2 to 5 days. On Teusday the 5th of December I inquired for the first time as I had had no e mail or any other communication from Makro in regard to my order. The online number did not work and the Customer care number took more than 45 minutes to be answered due to a apparent high volume of calls. I later discovered that this is a automatic message as the same occurs every time you attempt to phone. I was informed that Makro was extremely busy and that the ordered would be processed as soon as possible. On the 8th after still not receiving any feedback I once again attempted to contact Makro online. The number provided was still out of working order. Makro head office in Johannesburg did not answer phone and Customer care took 20 minutes to answer. I requested to speak to a manager and was told that Lerato would phone me back. She never did. I was told later that day that delivery would be on Monday the 11th. Monday came and whent. No delivery ...no correspondence nothing. On the 12th I phoned again. Another 60 minutes spend on the phone holding and waiting. How is it possible that such a big company can not answer their phones. After speaking to another call center operator I was told that a e mail would be send to Dawn Wing in regards to delivery. Again no feedback. On the 13th I phoned again. I was told that another email would be send.

At 18h00 on the 13th I received a delivery from Makro. I could not believe my eyes. My joy was however short lived as I had to discover that only half of my order had been delivered.

I am so tired ...so frustrated with dealing with a company who clearly does not have any intention of providing even a half decent service.

Once you make that payment you are truly left to the wolfs. Only a miracle can get this company to deliver on time and in full.