Makro Nightmare

After seeing all the terrible reviews I'm one of a long list of Makro's victims. What an absolutely dreadful online shopping experience. Don't buy from Makro online, visit the store, pay, and walk out with your goods in hand.

Makro and all their staff should just quit their online endeavor and save the thousands of people from misery.

So, I bought goods online, selected a delivery date convenient for work, and paid. Order ID MAK***. Then the pain started - Makro informs me they are splitting the delivery to 2 different couriers. I used their WhatsApp platform to arrange delivery on the same day at least, for work reasons. Even though we made the delivery arrangements, the courier kept calling saying they were on their way with the goods. I managed to take delivery of the first half of the order. But there was / is a constant disconnect between Makro and their couriers, that sounds simple to fix, but neither was bothered to make an effort. So, for a week neither Makro nor the couriers were able to make the delivery on the arranged day. (Checkers 60/60 save these idiots from themselves) I couldn't take any more time off work and was forced to cancel the order. More drama awaited. Even the cancellation process is complicated with Makro. You can cancel using the WhatsApp platform, but there is no reference or confirmation. You have to call and arrange it, then the call centre calls the branch to cancel and that takes ages. (Because even Makro doesn't have a direct line of communication with Makro. Beyond belief ...its called a computer people.)

Instead of refunding the invoiced amount, they issued a credit note with different quantities of the goods and I was refunded short by R270. This is an ongoing problem. (I had to get the ombud involved) It is impossible to speak to anyone other than the IDIOT call centre agents - they'll transfer your call; it rings for 10 to 15 minutes and then hang up.

So, save yourself from the dilemma called Makro online.