TK
Thami K

1 reviews | Active since Nov 2024

16 Dec 2025, 09:08

MAKRO NEW MARKET ALBERTON IS ***********, I HIGHLY UPSET

Makro needs to UP their game seriously, they dont take their customers serious.

I ordered cleaning stuff on the 6th of December, on the 7th I got notification that the delivery will be done and indeed a delivery was done but it was incomplete, 2boxes were delivered one of which was not items in my cart(must've been someone else's order) and in the other box 4of my items were there, meaning of the 25items ordered only 4were delivered. Makro was called and was assured they would deliver the next day, it's been a week without any delivery, no call from Makro with an update, nix. Instead they updated on the app that all Items have been delivered which is not true.

Makro needs to refund me my money and keep their stuff cos it's clear their incompetencey is on a high level, when I call all I get is the matter is escalated and the phone is dropped in my ear as if I owe them.

I am really upset as this is not the 1st time, they did the same thing in June also where they left out items when delivering.

Makro new market in Alberton, DO BETTER, TREAT YOUR CUSTOMERS WITH RESPECT AND STOP THIS NONSENSE!!!!

0
Replies (4)
TK
Thami K's update18 Dec 2025, 11:38
Reviewer Update
Hi,
A lady by the name of Gloria called yesterday 17/12/25 and advised that she will check in with the store and revert back, I still haven't heard anything...

I did advise her that the delivery needs to happen latest tist TODAY IF NOT I NEED YALL TO REFUND ME MY MONEY IMMEDIATELY!!!

I AM GATVOT WITH MAKRO!!!!
TK
Thami K's update19 Dec 2025, 08:24
Reviewer Update
Hi

So Makro was called yesterday and what ****es me off is the lies, it's the second time where they say they will deliver and they did not... Yesterday I assured that the delivery would happen and I still have not received an sms, a call, an email or anything for that matter. It's really sad that there's no sense of urgency in this matter though they have been paid!!!!
TK
Thami K's update23 Dec 2025, 07:54
Reviewer Update
What nonsense is this???
Did I ask for the incorrect items to be delivered to me? So your telling me makro has no problem collecting the incorrect items but dismally fails to deliver my missing items 😒 YOU MUST BE JOKING!!!
DELIVER MY ITEMS OR REFUND ME MY MONEY, IF THATS DIFFICULT THEN DIRECT ME TO YOUR SUPERIORS, I DON'T MIND TALKING TO THEM MY SELF. I DID NOT ***** ANYTHING, YOUR *********** STAFF PACKAGED THE ITEMS

I NEED YOUR SUPERIORS TO CONTACT ME ASAP
TK
Thami K's update23 Dec 2025, 09:50
Reviewer Update
FIX YOUR MESS AND I AM NOT LOGGING ANYTHING, IF I DON'T CALL YALL DON'T EVEN BOTHER TO UPDATE ME, SO MAKE SURE THAT YOU GET YOUR SUPERIORS TO CALL ME!!!!