Makro Nelspruit Second Review...Pathetic Customer Service!

This is my second review. Reported a faulty fridge to Makro Nelspruit. After a lot of back and forth and posting on Hello Peter and KIC Website, KIC has given Makro Nelspruit the authorization code to replace the faulty fridge. Makro keeps promising that the relevant department will call us back regarding the fridge replacement and yet nobody seems to get back to us to arrange for this. When trying to phone Makro Nelspruit to follow up, either the phone is experiencing technical difficulties or doesn't get answered. We are constantly trying to follow this up. Pathetic customer service!