MAKRO Nelspruit, pathetic service

Makro Nelspruit - pathetic service.

Makro advertised a Dell Aspirion Desktop at promotional price. I called their Nelspruit branch on Sunday June 2. Spoke to Poppie about the unit. I was told they are out of stock. She could offer no further assistance. I called again later and spoke to Bongani Collen. Got the same reply. He looked on the system and said they had 6 units on order which would arrive on either Tuesday June 4th or Thursday June 6th. I explained that I needed the computer and would have to travel from Hoedspruit to collect. He took my contact number and undertook to inform me on latest Tuesday 4 th.

By Wednesday the 5th I still had no feedback. I called and requested to speak to one of the managers, The person I spoke to would not provide his name but said I should speak to Petros Malele which I then did. He informed me that they had six units on order which would arrive on Monday June 10th and that he would call me as soon as they received it on Monday.

I sent him an e mail with the above and asked him to confirm, and also that I could still have the unit at the promotional price. This he did, only stating that he could not confirm exact time of delivery on Monday. I duly arranged the 250Km trip to Nelspruit for Tuesday 11th and also to have my vehicle serviced on the same day.

Come Monday10th ... I do not get the promised call, so I call. Peter not in today... After 6 minutes waiting I get to speak to DC. He tells me they have no units on order and undertakes to investigate on the floor and revert, which he promptly does. OUTCOME... THERE ARE NO UNITS ON ORDER, THE ABSOLUTE BEST THEY CAN DO IS TO HAVE A UNIT FROM ANOTHER BRANCH AVAILABLE NEXT WEEK FRIDAY, 12 DAYS LATER. IN THE AGE OF COURIERS ETC. My frustration is that I did everything possible to ensure I got commitment on e mail after I had doubts speaking to the first two staff members, considering they seemed not very well informed and both promised to let me know without asking my contact number.

Sorry MAKRO, this is just not good enough, Anno Domini 2019