Makro Nelspruit is a disappointment

I bought a defy chest deep freezer in 30 May 2020 and come September it started giving me problems. It could be on but melted inside doesn't freeze, then it comes back on and freezes. It spoiled meat over 1500 and this is a new fridge I'm talking about. I called them regarding this and 3 weeks later they decide to send a technician to come check it, and I explain everything to him and he says he'll order new parts, now shouldn't I get a new one because for a new fridge to get repaired in 4 months that's madness.

I still had to make follow ups regarding the repair. What's worse is if I call Makro they tell me to call Defy regarding my refund and when I call defy they send me to makro.. Taking the money wasn't a problem now I can't get a replacement or refund. Then the makro refund manager tells me I have to wait for 3 failures before I can be refunded now I'm suppose to get meat spoiled 3 times before they can hear and then they say we can't pay for spoiled food. Yet they don't wanna refund me my money back.. I'm really disappointed by makro for such a big retailer they can exchange or refund if they sell us faulty things.. They say they can't take the damage, they don't consider their customers, they are selfish.

I work hard every day to fill that fridge and when the fridge thats suppose to keep my familys food fresh doesn't do that, now my family suffers and we don't have food to eat. And then makro tells me we can't refund for the spoiled food. Yet it's your appliances that has failures. Your component and defy are failing and I deserve a refund or replacement. A very unhappy customer.