Makro needs to up their customer service game!

I still have not received any response from Makro regarding the complaint I lodged about 2 months ago on this platform for my LG Smart TV. What happens is that someone calls me right after the complaint lodge and then promises to call me back but never does. I last week actually called back the number but it was a call centre and according to the man I spoke to there was nothing on their system about any complaint from me. Annoyed I then dropped the call and since then no call back. It seems as though they call just for statistical purposes to be able to say and prove that my number was dialled.