CV
Cezanne V

1 reviews | Active since Jun 2012

26 May 2024, 19:42

Makro needs to be boycott

Good Afternoon.

It is not on. They had R55 02 rand deals on thier site. Now after we have ordered they cancel and say oops was a glitch. Unfortunately that will not be exceptable. The price was offered on your site and as per the consumer act you will have to abide by it unless it was done by an unauthorized person,In that case you will need to supply me with proof that it was done by an unauthorized person. We will be taking Legal action as well and going on social media to report your behavior. If legal action is taken it will be tied up in legal fees and court dates for the next year and your legal fees will far out way the cost of the items.

The order was placed and payment was done. Payment has been received on your side and my order was confirmed by Makro.

Please let me know when my items will arrive alternatively legal action will follow.

Regards Cezanne ***

0
Replies (1)
Makro
Makro's reply27 May 2024, 13:54
Official
Good day Cezanne,

Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. 

We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.

Please be advised that feedback will be provided.

Once again, we apologize for the inconvenience caused throughout your journey with us.

We hope you find the above in order.

Kind regards,
Makro Hello Peter Team


Best regards,