MAKRO - nearly a month later and our product ordered and paid can not be accounted for.

On 17 Dec I did an online order for a Minecraft XBOX 360 game and paid for it. The system showed that there was stock at Makro Ottery. The order was processed and I received a confirmation email with this reference MAK ********** . (We would have ordered from Takealot but would not have gotten it in time for Christmas). On the 19th a lovely lady Lavonia contacted us to say that there was a problem with the order, it was a shelf copy that had no cover and was sold to somebody else before they could book the order for us. But they would find us another copy. However I often had to phone to find out what was going on. Finally on 24 December I received an email and a call to say they got a copy from Crown mines order ref number MAK ********** . Naturally disappointed as it was my son's Christmas gift that he would not receive on time. She said the courier company would get by 27 Dec and we would have it by 28 December. My son was beside himself with excitement the 28th, but once again disappointed. I followed up twice with Lavonia after that and was rold she would find out what was going on and then phone me back. NO calls were returned. On the 3rd of Jan I emailed Lavonia as well as online support. She wanted to know the MAK number which I gave her. Later the day I emailed her back to see if there was any feedback. But no reply from her. On 6 Jan I emailed Makro Care and Online Support. I received this the next day:

************************************ On Mon, 07 Jan 2019, 11:46 Nthabeleng Tikoe (Makro Customer Services) ********** wrote: ##- Please type your reply above this line -## Your request (18327) has been updated. To add additional comments, reply to this email.

Nthabeleng Tikoe (Makro)

Jan 7, 11:46 EET

Good day

Thank you for the email

We have escalated the query to the online team and the fulfillment team to urgently advise on when the order will be completed

We will revert once we have feedback on whats causing the delay with this order.

Regards

Online support team ************************************ On the 9th I emailed back to hear if there was any feedback. Again, not even a reply.

Today it is 12 January.....and we still have no clue as to where it is or an explanation. Do we get our product or a refund?? We have ordered things from Takealot way after 17th Dec and have received it already. Should have gone with them to start with.