ZN
Zinzi N
1 reviews | Active since May 2024
02 Sept 2026, 10:32
Makro my worst nightmare
Bought a double door Samsung fridge in 2023 I even added the extra 2 year care plan which they sold me and that was my biggest mistake . This year the fridge has been giving me problems and I went to the store to report it and to tell you it’s been disappointment after disappointment . Everytime they send someone to look at the fridge they send the exact same person which I think he does know how to fix the fridge but won’t say . The last worst thing he did was changing a part at the back now the fridge freezes top and bottom . I don’t know anymore. I have given up . I’ve never dealt with such unprofessionalism .
Helpful (0)
Replies (5)0
Replies (5)
Makro's replyOfficial
02 Sept 2026, 10:46Good day Zinzi,
Thank you for bringing this matter to our attention, and we sincerely apologize for the ongoing inconvenience and frustration you have experienced with your Samsung fridge and the service received under your extended warranty.
We attempted to contact you telephonically to discuss the matter further, but unfortunately, we were unable to get through.
In order for us to investigate the matter and assist you further, kindly provide us with the following information:
Once we receive the above information, we will be able to review the details of your complaint and determine the appropriate way forward.
We understand your frustration, particularly given that you purchased an additional Care Plan with the expectation of receiving reliable assistance should the appliance develop a fault. We apologise that your experience has not met these expectations.
We look forward to receiving the requested information so that we can investigate this matter further.
Kind regards,
Makro Social Media Team
Thank you for bringing this matter to our attention, and we sincerely apologize for the ongoing inconvenience and frustration you have experienced with your Samsung fridge and the service received under your extended warranty.
We attempted to contact you telephonically to discuss the matter further, but unfortunately, we were unable to get through.
In order for us to investigate the matter and assist you further, kindly provide us with the following information:
- Name and surname
- Contact details
- Makro Access Card number
- Invoice/order number
- Date of purchase
- Address where the unit is currently located
- Description of the fault with the unit
- Serial number of the unit
- Model number of the unit
- Extended Warranty/Care Plan policy number
Once we receive the above information, we will be able to review the details of your complaint and determine the appropriate way forward.
We understand your frustration, particularly given that you purchased an additional Care Plan with the expectation of receiving reliable assistance should the appliance develop a fault. We apologise that your experience has not met these expectations.
We look forward to receiving the requested information so that we can investigate this matter further.
Kind regards,
Makro Social Media Team
Best regards,
Makro's reply02 Sept 2026, 10:46
Official
Good day Zinzi,
Thank you for bringing this matter to our attention, and we sincerely apologize for the ongoing inconvenience and frustration you have experienced with your Samsung fridge and the service received under your extended warranty.
We attempted to contact you telephonically to discuss the matter further, but unfortunately, we were unable to get through.
In order for us to investigate the matter and assist you further, kindly provide us with the following information:
Once we receive the above information, we will be able to review the details of your complaint and determine the appropriate way forward.
We understand your frustration, particularly given that you purchased an additional Care Plan with the expectation of receiving reliable assistance should the appliance develop a fault. We apologise that your experience has not met these expectations.
We look forward to receiving the requested information so that we can investigate this matter further.
Kind regards,
Makro Social Media Team
Thank you for bringing this matter to our attention, and we sincerely apologize for the ongoing inconvenience and frustration you have experienced with your Samsung fridge and the service received under your extended warranty.
We attempted to contact you telephonically to discuss the matter further, but unfortunately, we were unable to get through.
In order for us to investigate the matter and assist you further, kindly provide us with the following information:
- Name and surname
- Contact details
- Makro Access Card number
- Invoice/order number
- Date of purchase
- Address where the unit is currently located
- Description of the fault with the unit
- Serial number of the unit
- Model number of the unit
- Extended Warranty/Care Plan policy number
Once we receive the above information, we will be able to review the details of your complaint and determine the appropriate way forward.
We understand your frustration, particularly given that you purchased an additional Care Plan with the expectation of receiving reliable assistance should the appliance develop a fault. We apologise that your experience has not met these expectations.
We look forward to receiving the requested information so that we can investigate this matter further.
Kind regards,
Makro Social Media Team
Best regards,
ZN
Zinzi N's updateReviewer Update
02 Sept 2026, 11:50Zinzi Njindela
***
***7- Makro Card
173 Lukhanyo street, Mfuleni 7100
The other details I do not have as I’m at not home but I’m sure with my Makro cars you can retrieve all that information.
The fridge used to make a sound like it’s going to burn to a point we’ll switch it off . After the pipe change at the back the sound is no longer there but now it’s freezes top and bottom. Our top part has ice
***
***7- Makro Card
173 Lukhanyo street, Mfuleni 7100
The other details I do not have as I’m at not home but I’m sure with my Makro cars you can retrieve all that information.
The fridge used to make a sound like it’s going to burn to a point we’ll switch it off . After the pipe change at the back the sound is no longer there but now it’s freezes top and bottom. Our top part has ice
ZN
Zinzi N's update02 Sept 2026, 11:50
Reviewer Update
Zinzi Njindela
***
***7- Makro Card
173 Lukhanyo street, Mfuleni 7100
The other details I do not have as I’m at not home but I’m sure with my Makro cars you can retrieve all that information.
The fridge used to make a sound like it’s going to burn to a point we’ll switch it off . After the pipe change at the back the sound is no longer there but now it’s freezes top and bottom. Our top part has ice
***
***7- Makro Card
173 Lukhanyo street, Mfuleni 7100
The other details I do not have as I’m at not home but I’m sure with my Makro cars you can retrieve all that information.
The fridge used to make a sound like it’s going to burn to a point we’ll switch it off . After the pipe change at the back the sound is no longer there but now it’s freezes top and bottom. Our top part has ice
Makro's replyOfficial
02 Sept 2026, 12:24Hi Zinzi,
Thank you for your response and for the details provided.
Please note, that we do require these details in order to assist you:
Once we receive these we will be able to assist with escalating this matter for you.
Kind regards,
Makro Social Media Team
Thank you for your response and for the details provided.
Please note, that we do require these details in order to assist you:
- Invoice/order number
- Date of purchase
- Serial number of the unit
- Model number of the unit
- Extended Warranty/Care Plan policy number
Once we receive these we will be able to assist with escalating this matter for you.
Kind regards,
Makro Social Media Team
Best regards,
Makro's reply02 Sept 2026, 12:24
Official
Hi Zinzi,
Thank you for your response and for the details provided.
Please note, that we do require these details in order to assist you:
Once we receive these we will be able to assist with escalating this matter for you.
Kind regards,
Makro Social Media Team
Thank you for your response and for the details provided.
Please note, that we do require these details in order to assist you:
- Invoice/order number
- Date of purchase
- Serial number of the unit
- Model number of the unit
- Extended Warranty/Care Plan policy number
Once we receive these we will be able to assist with escalating this matter for you.
Kind regards,
Makro Social Media Team
Best regards,
ZN
Zinzi N's updateReviewer Update
02 Sept 2026, 12:41Invoice number - 974
Date of Purchase 12/09/2023
Serial number - 0J3T4DBW50041H
Model number - R***A5202B1
Extended warranty- ***1
Date of Purchase 12/09/2023
Serial number - 0J3T4DBW50041H
Model number - R***A5202B1
Extended warranty- ***1
ZN
Zinzi N's update02 Sept 2026, 12:41
Reviewer Update
Invoice number - 974
Date of Purchase 12/09/2023
Serial number - 0J3T4DBW50041H
Model number - R***A5202B1
Extended warranty- ***1
Date of Purchase 12/09/2023
Serial number - 0J3T4DBW50041H
Model number - R***A5202B1
Extended warranty- ***1
Makro's replyOfficial
02 Sept 2026, 16:22Hi Zinzi,
Please be advised that the service call has been escalated to the relevant department for further assistance.
The relevant department will contact you directly to advise on when the technician will be scheduled to attend to the unit.
We apologize for the inconvenience caused and appreciate your patience while we work to have this matter resolved.
Kind regards,
Makro Social Media Team
Please be advised that the service call has been escalated to the relevant department for further assistance.
The relevant department will contact you directly to advise on when the technician will be scheduled to attend to the unit.
We apologize for the inconvenience caused and appreciate your patience while we work to have this matter resolved.
Kind regards,
Makro Social Media Team
Best regards,
Makro's reply02 Sept 2026, 16:22
Official
Hi Zinzi,
Please be advised that the service call has been escalated to the relevant department for further assistance.
The relevant department will contact you directly to advise on when the technician will be scheduled to attend to the unit.
We apologize for the inconvenience caused and appreciate your patience while we work to have this matter resolved.
Kind regards,
Makro Social Media Team
Please be advised that the service call has been escalated to the relevant department for further assistance.
The relevant department will contact you directly to advise on when the technician will be scheduled to attend to the unit.
We apologize for the inconvenience caused and appreciate your patience while we work to have this matter resolved.
Kind regards,
Makro Social Media Team
Best regards,