Makro must go

o I made a purchase on the Makro on-line website on the 29 November 2019. I made the payment via the website and the EFT function. I also paid for delivery. Now this was done very fast and I was very impressed. I wanted to by my wife a small gift however she did not really want that model so I sent an email on the 30 Nov 2019 to cancel the order. I waited a little and receive a response on the 4 dec 2019 stating that my order has already been dispatched via courier. I was told to refuse the delivery so that the item can be returned. On the 10 Dec 2019 I sent an email and made an inquiry about my refund. I receive no response. I sent another email on the 14 Dec 2019 and another one on the 17 Dec 2019. I again sent another email on the 17 Dec 2019. By this time I had made at least 3 calls to their help desk. One of the agents assured my that I will receive a refund. Every agent told me that they will add comments to the request of the ref number that was given to me. It's the 26 Dec 2019 and I still do not have the item or my money. Today the 26 Dec 2019 I just receive and email from someone wanting to know if I rejected the order. I don't know how many times i have told them that I rejected the order. I don't know what else to do but I can tell you this.........I still have not receive my money and it's the 7th Jan 2020. I will never ever buy online at Makro again. It was my first and last time. I have not had any issues when I buy from Take-A-Lot. Their service is far superior. I am very unhappy.

Unhappy customer