Makro must fall

I app**** for a makro credit card about 4 years ago.. I needed a fridge as mine broke.. I have used this card and payed my installment diligently.. I have settled the credit card and then used it again on black Friday 2018.. I again settled the account in full by Feb 2019.. Nothing owing.. I attempted to use my card at the Game stores and I was told it was rejected.. I called the call cebtre no answer.. A week later I went to the makro store and wanted to make a purchase.. I was sent to a lady named Senzi. She dialed the call center and handed me the phone.. They answer after 20 min and then say there is something going on.. My account is blocked..I have a trilly full of items and I had to leave shamefully.. I was so angry.. They said they will contact me.. More than a week later.. A call is recieved.. Error on my account.. Cannot explain.. Someone else was charged on my account.. It will be removed.. Card can be used in 48 hrs I go back this weekend needing items for a birthday party.. I spent an hour picking my items.. And stood in a long que and get to the till point saying the transaction was declined

I was sent back to Senzi who did the same.. She dialed to call centre and handed me the phone.. It took them forever 30 min to answer I spoke to a man who said the card is blocked. The department EDT is closed and I cannot make a purchase. He cannot do any thing. I said I refuse to accept this as this was to be sorted out months ago After a long period he put me through to lady who was from EDT who was supposed to be closed. I asked her what are my options. My account is paid in full. This is the second time the same thing has happened. I needed my items and she needed to provide me with options. She said she had none. Refused to give me her name and cut the call I am utterly appalled at the service. I have spend thousands at this store and I regret every cent.

I am a loyal customer who has been treated like a ********.. I'm sure even your customers who don't pay their accounts are treated in a better manner

I am embarrassed. Angry and I will make sure everyone knows about their pathetic service