1 reviews | Active since Feb 2013
MAKRO MUST BE THE WORST ONLINE SERVICE PROVIDERS EVER
I purchased a desk online from Makro on the 06 June 2019, I was told it would take 21 days, I never heard anything from them. After 21 days I called and no-one could tell me what was going on. I went into Germiston store, walked about 2km around looking for the correct person to talk to who said she would call me and get back to me and obviously didnt. I have spoken to 8 people and NO-ONE has gotten back to me. It is now over a month and Thabo says there is no stock. Not once has anyone phoned me or emailed me. I have never had such shocking service is my life. MAKRO you are terrible. I am STILL WAITING. NO-one takes responsibility, they take your money and then nothing. I am fuming, I see that if you go onto facebook this is the norm for them. They just do not care. I want my e bucks back NOW NOW NOW
Thank you for bringing this to our attention.
We are sorry to hear of the poor experience and service that you received from our Germiston store.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Hellopeter Team
Thank you for bringing this to our attention.
We are sorry to hear of the poor experience and service that you received from our Germiston store.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Hellopeter Team