Makro must be one of the worst companies in South Africa!!! Don't use them under any circumstances.

Makro's online service and the experience I had is just bad. I honestly can't believe how a massive retailer can have such poor service and bad customer service. I know for sure I won't ever shop with them again, online or with their physical store, it's such a shame.

I ordered an expensive TV through their online store over 10 days ago, it was supposed to be delivered by now, but the order status has not changed from the first day in is still "in progress" I have called their support about 4 times and sent 3 emails for help with this. I have yet to receive a response to any of my emails, so that was a complete waist of time and quite upsetting. The calls, non of the agents were particularly rude, but they were no help whatsoever, each of them promises they will escalate and provide a follow-up which they did not do even onceand used no less than R80 in airtime calling their support which was of no actual help. I already sold the TV that this one was supposed to replace and now I am not even sure if I will get it. Is there anything that we can do as consumers except complain? Because Makro staff clearly just don't care, they bearly even pretend to care. T