Makro Most Unreasonable Company in SA

I bought a top of the range LG convection from Makro in Dec 2017, two weeks later it stopped working. I had to drive back to Makro to return it. I do not stay close and this is very inconvenient. Makro sent the faulty device for repairs and I had to wait from the 23rd of January until today the 16th of February for the unit to return. There is a Xecutronix sticker on it so I think it is safe to assume it was sent to them for repairs.

I got home after almost 3 weeks of not having a microwave and it does exactly the same. It does not heat at all. The clock still does not count down and it flashes cool. It pretty much switches on and that’s it, exactly how I dropped it off at Makro in Strubens Valley. It was obviously not even tested by either Xecutronix or Makro, either that or this is a shockingly bad product from LG.

I sent an email to both Makro & Executronix, I have not received a reply from either. I then phoned Makro and was told I have to bring it back again and wait probably another 3 weeks for feedback. Nobody buys a microwave to use it more than a month later. A microwave is an essential applicance in any household. How do you expect a client to be without it for 2 months after it was bought new? I am now left without a microwave and it’s extremely inconvenient. I asked Makro for a refund or replacement unit and they refused saying it MUST go back once again even though they had it for 3 weeks and did nothing.

I now have to take time of work AGAIN to take the unit back to Makro for a second time. I am extremely disappointed in LG, Makro & Xecutronix. I will repost complaints on HelloPeter every 5 days until I am 100% satisfied with the resolution. I will reward everybody for their incompetence with constant shares of my complaints on social media and consumer complaint portals. I have said this in my original email nobody cared to respond to.

Your combined bad service has left a very bad taste in my mouth and I am reminded every day when my family enjoys a cold plate of food.

Well done to everybody involved for making me absolutely despise your service.