Makro Mood destroyed

My experience with Makro has been disappointing, especially with the Carnival branch. I ordered from Amanzimtoti Makro, which is 200 km away, and they delivered my order within three days without any issues. However, the Carnival Makro, which is only 40 km from me, has struggled to fulfil my order. It has been nine days, and I still haven't received my delivery. Their delivery process has been frustrating, with issues like leaking liquids and delays of 2 to 5 days. delivery. Their delivery process has been frustrating, with issues like leaking liquids and delays of 2 to 5 days.

After 5 phone calls, of 1 which the client liaison hung up on me, multiple chats with the helpline and contacting the manager of Makro Carnival still nothing, and promises to escalate and phone back nothing They won't cancel my order or even deliver my order fed up beyond words