Makro Montague Gardens poor service delivery

Item: Makro
Rating: 1
Author: Mano P

I purchased a box of 48 x 25g packets Fritos in Oct from Makro Montague Gardens. Because my child was having a foodstall at school I counted the contents and was amazed to find only 45 packets instead of 48. I brought it to the attention of Makrocare on the 16 Oct. Since then I have been communicated with by Doctor Moyo, Precious Motha and to date the matter remains unresolved. Really pathetic to see how they manage customer affairs.

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Replies (1)

Makro's replyOfficial

02 Dec 2019, 16:07

Good day Mano,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management from our Montague Gardens branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply02 Dec 2019, 16:07

Official