MAKRO Montague Gardens - poor service

<p>I purchased a washing machine on Sa****ay 25th June. I paid for delivery. They delivered on Monday 27th June. The delivery men said and I quote "if it's damaged return it" - that's the only thing they said. I unboxed to find the machine dented. I then proceeded to call the branch spoke to Desmond Bailey. They promised to call back it didn't happen. Still waiting for this call back. On Tuesday 28th June I called Montague Gardens store at 9am the phone lines were down. I then called again at 10:45 I spoke to the appliance manager Robin. I explained what happened insisted they collect the machine however was told they couldn't . They could only deliver tomorrow which means I need to take off work because of incompetence on your side. The delivery guys said we told them not to open it which is a lie. Through all of this not once did Robin apologise for the poor service! It's funny how all this is the clients fault??? You just play ********! You are inconveniencing your clients, you have no respect for our time, and please do keep in mind that I PAID for that service. You not doing it out of the goodness of your hearts. Once again proves people are unprofessional and I personally want to lay this complaint! Your service is incredibly poor, you have no etiquette andbecause you are a big retailer you don't care about your after sale service. I'm deeply disappointed with your service. </p>