Makro Montague Gardens - Pathetic Online Service

Pathetic online experience: Did Christmas shopping and bought my son a pool table. Ordered in time to ensure delivery prior to Christmas. The package was supposed to be delivered. Makro Montague Gardens gave me the courier service number to track package. The courier is Dawn Wing. Many hours spend on phone with Makro Montague and Dawn Wing. The latter's CT branch does not answer their phone, then contacted Dawn Wing Head Office which also could not help me, as they said the package was handed over to a third party courier, and they do not know who the third party couriers for CT branch is. Contacted Montague Gardens Makro, which promised me they would take action and call me back. They still haven't called me back. This is only a back and forth communication to play for time, but neither Makro nor Dawn wing can assist me. Such major retailer with such poor service!! They should employ people who want can ensure customer service. Therefor I am going to cancel my order for immediate refund.

Really Makro, is this who you are, you should be ashamed???