1 reviews | Active since Nov 2018
Makro montague gardens capetown
I visited a makro branch in the western Cape ; the branch specifically being montague gardens with intention to purchase a television set for my holiday home since am from Johannesburg the kind of knowledge that was shown by the LG and hisense ambassadors in-store it was to point regardless of each one leaning towards their brands and panels my main concern was when I spoke to the resident Samsung ambassador his lack of professionalism as he tried to forcefully get me to purchase his unit at the same time saying negative things about his competitors and the information he relayed to me about his own brand I don't know if it's lack of product knowledge or he was trying to bluff me to purchase it made me a bit concerned for i had done my own research sales people shouldn't think that as a buyer I am stupid ot I don't know what I want to purchase especially when you are spending a large ammount of cash this concerned me for i am also in the retail business. Makro on that day lost a sale for because of lack of honesty from that young man and the manor in which he was driving me to purchase his unit I ended up going to Hirsch milnerton down the road and I got myself a hisense television and the brand ambassador there for Samsung also confirmed that the information that had been given to me was wrong . i do blame the department managers of the store they shouldn't condone brand bashing for they lose business and clientele.
On behalf of Makro, we would like to apologize for the dissatisfying service that you had received from our Montague Gardens branch- particularly from the brand ambassador and department concerned. The service that was provided is not within the Makro standards of servicing our customers.
The feedback will be escalated to the relevant managers based at the store so that they can take the necessary measures to ensure that the sales people or brand ambassadors can assist customers efficiently with regards to the products that we sell in the store.
Please continue to give us feedback on the service received in our stores and once again, apologies for the inconvenience caused. Regards Zanele Zwane
On behalf of Makro, we would like to apologize for the dissatisfying service that you had received from our Montague Gardens branch- particularly from the brand ambassador and department concerned. The service that was provided is not within the Makro standards of servicing our customers.
The feedback will be escalated to the relevant managers based at the store so that they can take the necessary measures to ensure that the sales people or brand ambassadors can assist customers efficiently with regards to the products that we sell in the store.
Please continue to give us feedback on the service received in our stores and once again, apologies for the inconvenience caused. Regards Zanele Zwane
