Makro montague gardens bad service.

I am so furious with the service I just received from your Milnerton Montague gardens branch. on the 20th I returned an office chair that had problems with the lifting gas i was told it can take up to 20 days to fix this, i had no problem with that. I asked then why was I called to pick up the chair if it was not ready, she said she doesn't know. Then i told her that was would like to know why was i told to pick up the chair if the chair is not ready. she told me that she could not answer that because she never called me. i wanna know who is paying for my petrol for Makro *********** stuff that are unable to give proper customer service? does Makro train their stuff on how to deal with customers in a respectful way as i was respecting the lady? on the 25th September I got a call from one of the returns ladies to tell me that the chair is ready for pick up and i told her that I'll pick it up on the 26th. i went there as i said. when i get there one lady at the counter was busy on her cellphone she didn't even reply when i greeted, i had to greet the second time, she told me to wait. i waited, eventually she assisted, she already gave me the attitude of not willing to assist the fact that before she can even check on the system she already told me the chair is not ready and she wants to see the number that called me, I showed her and she confirmed that it was their number, she took off without saying anything to me, I waited there for 20 minutes, till she came back to tell me that the guy who's responsible for the chair says the chair is not ready. I asked then why was I called to pick up the chair if it was not ready, she said she doesn't know. Then i told her that was would like to know why was i told to pick up the chair if the chair is not ready. she told me that she could not answer that because she never called me. i wanna know who is paying for my petrol for @Makro_SA *********** stuff that are unable to give proper customer service? does @Makro_SA train their stuff on how to deal with customers in a respectful way as i was respecting the lady?