Makro Montague Gardens.

27 March i placed an online order. Confirmation was received 29 March and to collect from the Montague Gardens branch. I was doing a surprise bday hence the need for online shopping and the collection option. Understandably I was on a deadline. When i went to the counter to collect my parcel, i was told that it wasn't ready and i must come back in 10 min.. Alarn bell 1. After returning after 10 minutes, I returned expecting to be in and out in seconds. Wrong. Ringing the bell for assistance was futile. After another 10 min, someone decided to finally go to the counter and assist the queue that was starting to form. When it was my turn, I was told my deilivery wasn't ready yet as there was a problem with it. My 10 min turned into an hour of waiting with my stress levels already through the roof. I had platters in the car and it was 32 degrees outside. I will never recommend Makro online shopping to anyone. The manager, Mr Anthony Samsam, could do nothing to expedite it and wouldn't be able to refund me my money. This was at the 40 min interval. This whole experience was unacceptable. If you tell me order is ready for collection, i damn well expect it to be