Makro ****mmed me

This is the 3rd time im writing about Makro , made an order on the 26th of November haven’t received an order till today , the last time i wrote they said they were gonna make order this order their priority, but nothing tried to cancel this order but they haven’t cancelled it , Makro ****med me , i cannot get my money back and i cannot get what I ordered, those are my baby groceries, I don’t know what else to do now