Makro missing orders got ****med

On the 19th of August 2023 I bought groceries online about 19 items. Same day courier delivered 7 of those items and the 22nd they delivered only 1 item. On the 24th I sent an email to Makro about 11 missing items on my order and only got automated reply. I was then sent an email to rate the service I received and I rated them accordingly bad service obviously. On the 28 of August a lady called from Makro by the Name Thobile and I explained to her what happened and which items were missing from my order, she then said she will call courier to find out what happened and she called again and said courier said they delivered everything, which is a lie obviously. Then she called the next day and said she will investigate and look at the CCTV and I have not heard from her again. Then I received an email response last week to say the matter has been escalated to the relevant department, no one has called since then. Do not order anything online from Makro, this retailer ****s its customers and when you complain they just respond for the sake of responding but in actual fact they do not care about its customers no do they value their customers. I am still waiting to receive the missing items I ordered. If they cannot deliver those items I want my money back for all those missing items. Their service horrible and they just do not care at all.