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Robert
1 reviews | Active since Jun 2024
18 Dec 2024, 18:22
Makro Missing order MAK***
I ordered items from Makro online, the store that handled the order are Makro Montague Gardens,the order were placed on the 29 November 2024 , part of my order were delivered to me on the 2 December 2024 , since then I have been waiting for my rest of my order to no avail, I contacted them numerous times about this and 15 days later no concrete answer to my problem were given,they don't answer in Montague Gardens, being put on hold for lengths of time,they don't respond to emails, they create tickets but don't resolve this. I'm very disappointed in Makro, this wil be my last time I wil ever order from them.
Helpful (0)
Replies (10)0
Replies (10)R
Robert's updateReviewer Update
02 Jan 2025, 15:44I haven't received my goods nor did Makro Montague Gardens refund me for my online order they cancelled the courier but failed to cancel the order, I have been communicating this problem for 20 days now and just empty promises about delivering or cancel the order MAK***. YOU don't seem to understand the problem,you delivered only part of the order where are the rest. This is really pathetic service.
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Robert's update02 Jan 2025, 15:44
Reviewer Update
I haven't received my goods nor did Makro Montague Gardens refund me for my online order they cancelled the courier but failed to cancel the order, I have been communicating this problem for 20 days now and just empty promises about delivering or cancel the order MAK***. YOU don't seem to understand the problem,you delivered only part of the order where are the rest. This is really pathetic service.
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Robert's updateReviewer Update
06 Jan 2025, 11:41All the staff of Makro are pathetic liers,for more than a month I'm try to get to know why they not delivering my order and all of this time I called email they promise to do something about this missing undelivered order, and all they do is lie, pathetic service and company including from the top.
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Robert's update06 Jan 2025, 11:41
Reviewer Update
All the staff of Makro are pathetic liers,for more than a month I'm try to get to know why they not delivering my order and all of this time I called email they promise to do something about this missing undelivered order, and all they do is lie, pathetic service and company including from the top.
Makro's replyOfficial
14 Jan 2025, 10:31Hi Robert Josephs,
Apologies for the late reply.
Could you kindly confirm if you received any feedback from the store in regard to your outstanding items.
Your feedback will be highly appreciated.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Apologies for the late reply.
Could you kindly confirm if you received any feedback from the store in regard to your outstanding items.
Your feedback will be highly appreciated.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
Makro's reply14 Jan 2025, 10:31
Official
Hi Robert Josephs,
Apologies for the late reply.
Could you kindly confirm if you received any feedback from the store in regard to your outstanding items.
Your feedback will be highly appreciated.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Apologies for the late reply.
Could you kindly confirm if you received any feedback from the store in regard to your outstanding items.
Your feedback will be highly appreciated.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
R
Robert's updateReviewer Update
14 Jan 2025, 11:42Goodday
No just a bunch of promises for the last 40 day's,you guys at Makro Montague Gardens are really pathetic, I regret the day I began doing business with you.
No just a bunch of promises for the last 40 day's,you guys at Makro Montague Gardens are really pathetic, I regret the day I began doing business with you.
R
Robert's update14 Jan 2025, 11:42
Reviewer Update
Goodday
No just a bunch of promises for the last 40 day's,you guys at Makro Montague Gardens are really pathetic, I regret the day I began doing business with you.
No just a bunch of promises for the last 40 day's,you guys at Makro Montague Gardens are really pathetic, I regret the day I began doing business with you.
R
Robert's updateReviewer Update
14 Jan 2025, 13:01Makro are the WORST online store I ever dealt with, for 40 days now you promise to expedite this issue of non delivery of items I ordered on the 29th November 2024 , to date NO ITEMS ,NO REFUND. You are the worst online company I have dealt with ,you surpassed my reviews about Snatchers you really on top with this pathetic service.
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Robert's update14 Jan 2025, 13:01
Reviewer Update
Makro are the WORST online store I ever dealt with, for 40 days now you promise to expedite this issue of non delivery of items I ordered on the 29th November 2024 , to date NO ITEMS ,NO REFUND. You are the worst online company I have dealt with ,you surpassed my reviews about Snatchers you really on top with this pathetic service.
Makro's replyOfficial
17 Jan 2025, 14:21Hi Robert,
Thank you for keeping in touch with us.
We apologize for the inconvenience caused.
We are awaiting feedback from the relevant team with regards to your refund.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for keeping in touch with us.
We apologize for the inconvenience caused.
We are awaiting feedback from the relevant team with regards to your refund.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
Makro's reply17 Jan 2025, 14:21
Official
Hi Robert,
Thank you for keeping in touch with us.
We apologize for the inconvenience caused.
We are awaiting feedback from the relevant team with regards to your refund.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for keeping in touch with us.
We apologize for the inconvenience caused.
We are awaiting feedback from the relevant team with regards to your refund.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
R
Robert's updateReviewer Update
22 Jan 2025, 03:31Makro,The Worst online business experience,they don't deliver, they don't respond to messages,they don't respond to calls, they are pathetic liers, PLEASE PEOPLE STAY AWAY FROM THIS ****ED-UP COMPANY,YOU WILL REGRET DOING BUSINESS WITH THEM.
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Robert's update22 Jan 2025, 03:31
Reviewer Update
Makro,The Worst online business experience,they don't deliver, they don't respond to messages,they don't respond to calls, they are pathetic liers, PLEASE PEOPLE STAY AWAY FROM THIS ****ED-UP COMPANY,YOU WILL REGRET DOING BUSINESS WITH THEM.
Makro's replyOfficial
31 Jan 2025, 09:29Hi Robert,
Thank you for keeping in touch with us.
We apologize for the inconvenience caused.
kindly be advised that our team states the order has been delivered.
Kind Regards,
Makro Hello Peter Team.
Thank you for keeping in touch with us.
We apologize for the inconvenience caused.
kindly be advised that our team states the order has been delivered.
Kind Regards,
Makro Hello Peter Team.
Best regards,
Makro's reply31 Jan 2025, 09:29
Official
Hi Robert,
Thank you for keeping in touch with us.
We apologize for the inconvenience caused.
kindly be advised that our team states the order has been delivered.
Kind Regards,
Makro Hello Peter Team.
Thank you for keeping in touch with us.
We apologize for the inconvenience caused.
kindly be advised that our team states the order has been delivered.
Kind Regards,
Makro Hello Peter Team.
Best regards,
R
Robert's updateReviewer Update
31 Jan 2025, 17:09When were it delivered, only part of the order were delivered on the 2 December where are the rest of the order 37 items,you are a bunch of laying *****s,how many times do I have to send you proof that the order were not dispatched to me, even your courier partner says you are laying. *****s Bull****ters
R
Robert's update31 Jan 2025, 17:09
Reviewer Update
When were it delivered, only part of the order were delivered on the 2 December where are the rest of the order 37 items,you are a bunch of laying *****s,how many times do I have to send you proof that the order were not dispatched to me, even your courier partner says you are laying. *****s Bull****ters
Makro's replyOfficial
07 Feb 2025, 12:42Hi Roberts,
Thank you for your reaching out to us.
We have received feedback that your refund is being initiated.
We will advise once the funds have processed to your bank account.
We apologize for the inconvenience caused.
Regards,
Makro Social media Team.
Thank you for your reaching out to us.
We have received feedback that your refund is being initiated.
We will advise once the funds have processed to your bank account.
We apologize for the inconvenience caused.
Regards,
Makro Social media Team.
Best regards,
Makro's reply07 Feb 2025, 12:42
Official
Hi Roberts,
Thank you for your reaching out to us.
We have received feedback that your refund is being initiated.
We will advise once the funds have processed to your bank account.
We apologize for the inconvenience caused.
Regards,
Makro Social media Team.
Thank you for your reaching out to us.
We have received feedback that your refund is being initiated.
We will advise once the funds have processed to your bank account.
We apologize for the inconvenience caused.
Regards,
Makro Social media Team.
Best regards,