ZP
Zak P
1 reviews | Active since Nov 2024
30 Jan 2025, 11:48
Makro - Missing items
Good Day,
I buy our Company Groceries and some Stationery items from Makro Online every month and didn't have an issue before this.
On 28 Nov 2024, I bought our usual Groceries and Stationery items and paid online. On 2 Dec 2024, I received only part of my order and received an email and SMS that order has been delivered. I sent an email to Makro Customer Care to inform them that I only received a part of my order but now without any response. I called them and they logged a query. Still nothing happened.
I sent another email on 14 Jan 2025 and up to today, 30 Jan 2025, I haven't received any response from Makro.
My Dec 2024 order total was R5237.45 and the items that were not delivered and are still missing was a total of R1553.65.
This is totally unacceptable, especially from a company of this size.
Hope this can get resolved soonest.
Helpful (0)
Replies (6)0
Replies (6)ZP
Zak P's updateReviewer Update
30 Jan 2025, 11:49The email address that I contacted Makro on was ***
ZP
Zak P's update30 Jan 2025, 11:49
Reviewer Update
The email address that I contacted Makro on was ***
Makro's replyOfficial
17 Feb 2025, 12:47Hi Zak Payne, thank you for your review on our Hello peter platform. We apologize for the inconvenience and the delayed response. This is just a courtesy follow up to find out if your query has been resolved.
Kind Regards,
Makro Hello Peter Team.
Kind Regards,
Makro Hello Peter Team.
Best regards,
Makro's reply17 Feb 2025, 12:47
Official
Hi Zak Payne, thank you for your review on our Hello peter platform. We apologize for the inconvenience and the delayed response. This is just a courtesy follow up to find out if your query has been resolved.
Kind Regards,
Makro Hello Peter Team.
Kind Regards,
Makro Hello Peter Team.
Best regards,
ZP
Zak P's updateReviewer Update
17 Feb 2025, 14:20Good Day,
Nope, still waiting for the missing items and going now for almost 3 months after I placed the order. I received a message that it will be delivered but still nothing get delivered. Please can Makro resolve this soonest. Please escalate this issue to the Makro Meadowdale Branch Manager to contact me directly to resolve as no one else is doing anything.
Thank you
Nope, still waiting for the missing items and going now for almost 3 months after I placed the order. I received a message that it will be delivered but still nothing get delivered. Please can Makro resolve this soonest. Please escalate this issue to the Makro Meadowdale Branch Manager to contact me directly to resolve as no one else is doing anything.
Thank you
ZP
Zak P's update17 Feb 2025, 14:20
Reviewer Update
Good Day,
Nope, still waiting for the missing items and going now for almost 3 months after I placed the order. I received a message that it will be delivered but still nothing get delivered. Please can Makro resolve this soonest. Please escalate this issue to the Makro Meadowdale Branch Manager to contact me directly to resolve as no one else is doing anything.
Thank you
Nope, still waiting for the missing items and going now for almost 3 months after I placed the order. I received a message that it will be delivered but still nothing get delivered. Please can Makro resolve this soonest. Please escalate this issue to the Makro Meadowdale Branch Manager to contact me directly to resolve as no one else is doing anything.
Thank you
ZP
Zak P's updateReviewer Update
18 Feb 2025, 14:30Makro...Makro...Makro...
I have been waiting for almost 3 months for the Missing Items from my Order.
Today I received the order. BUT there is a problem...
I still didn't receive the 2x ARO Scissors 6-Pack
Out of the 3x Domestos 750ml, I only received 1
Out of the 3x Hygiene Plus Silktouch Glove Large, I only received 1
Out of the 4x Nescafe Ricoffy 1.5kg, I only received 1
Out of the 2x Nestle Cremora Coffee Creamer 750g, I only received 1
Come on Makro Germiston! I finally thought we can put this issue to rest.
How difficult is this to resolve.
My feelings at this current moment is that I can get into my car, Drive to the branch and pick the items from the shelf myself.
Please let me know if I will receive the rest of the items in 2025 still...as I placed this order on 28 Nov 2024 and we are nearing the end of Feb 2025 already.
I have been waiting for almost 3 months for the Missing Items from my Order.
Today I received the order. BUT there is a problem...
I still didn't receive the 2x ARO Scissors 6-Pack
Out of the 3x Domestos 750ml, I only received 1
Out of the 3x Hygiene Plus Silktouch Glove Large, I only received 1
Out of the 4x Nescafe Ricoffy 1.5kg, I only received 1
Out of the 2x Nestle Cremora Coffee Creamer 750g, I only received 1
Come on Makro Germiston! I finally thought we can put this issue to rest.
How difficult is this to resolve.
My feelings at this current moment is that I can get into my car, Drive to the branch and pick the items from the shelf myself.
Please let me know if I will receive the rest of the items in 2025 still...as I placed this order on 28 Nov 2024 and we are nearing the end of Feb 2025 already.
ZP
Zak P's update18 Feb 2025, 14:30
Reviewer Update
Makro...Makro...Makro...
I have been waiting for almost 3 months for the Missing Items from my Order.
Today I received the order. BUT there is a problem...
I still didn't receive the 2x ARO Scissors 6-Pack
Out of the 3x Domestos 750ml, I only received 1
Out of the 3x Hygiene Plus Silktouch Glove Large, I only received 1
Out of the 4x Nescafe Ricoffy 1.5kg, I only received 1
Out of the 2x Nestle Cremora Coffee Creamer 750g, I only received 1
Come on Makro Germiston! I finally thought we can put this issue to rest.
How difficult is this to resolve.
My feelings at this current moment is that I can get into my car, Drive to the branch and pick the items from the shelf myself.
Please let me know if I will receive the rest of the items in 2025 still...as I placed this order on 28 Nov 2024 and we are nearing the end of Feb 2025 already.
I have been waiting for almost 3 months for the Missing Items from my Order.
Today I received the order. BUT there is a problem...
I still didn't receive the 2x ARO Scissors 6-Pack
Out of the 3x Domestos 750ml, I only received 1
Out of the 3x Hygiene Plus Silktouch Glove Large, I only received 1
Out of the 4x Nescafe Ricoffy 1.5kg, I only received 1
Out of the 2x Nestle Cremora Coffee Creamer 750g, I only received 1
Come on Makro Germiston! I finally thought we can put this issue to rest.
How difficult is this to resolve.
My feelings at this current moment is that I can get into my car, Drive to the branch and pick the items from the shelf myself.
Please let me know if I will receive the rest of the items in 2025 still...as I placed this order on 28 Nov 2024 and we are nearing the end of Feb 2025 already.
ZP
Zak P's updateReviewer Update
26 Feb 2025, 08:07Makro, please can we finally get this resolved.
I emailed Flippie Spies and Hennie Gouws (Apparently GM of Makro) on 18 Feb 2025, and still no response to get this resolved.
Do I have to email and bother the CEO of Makro to get a delivery issue resolved? This is totally unacceptable.
I emailed Flippie Spies and Hennie Gouws (Apparently GM of Makro) on 18 Feb 2025, and still no response to get this resolved.
Do I have to email and bother the CEO of Makro to get a delivery issue resolved? This is totally unacceptable.
ZP
Zak P's update26 Feb 2025, 08:07
Reviewer Update
Makro, please can we finally get this resolved.
I emailed Flippie Spies and Hennie Gouws (Apparently GM of Makro) on 18 Feb 2025, and still no response to get this resolved.
Do I have to email and bother the CEO of Makro to get a delivery issue resolved? This is totally unacceptable.
I emailed Flippie Spies and Hennie Gouws (Apparently GM of Makro) on 18 Feb 2025, and still no response to get this resolved.
Do I have to email and bother the CEO of Makro to get a delivery issue resolved? This is totally unacceptable.
Makro's replyOfficial
27 Feb 2025, 15:52Hi Zak Payne, thank you for your review on our Hello peter platform. We apologize for the inconvenience and the delayed response.
We have requested feedback on the matter, we have requested feedback from the store to get the matter resolved.
we are sorry for all the delays in your order.
if you have any other queries kindly email us on ***
Kind Regards,
Makro Hello Peter Team.
We have requested feedback on the matter, we have requested feedback from the store to get the matter resolved.
we are sorry for all the delays in your order.
if you have any other queries kindly email us on ***
Kind Regards,
Makro Hello Peter Team.
Best regards,
Makro's reply27 Feb 2025, 15:52
Official
Hi Zak Payne, thank you for your review on our Hello peter platform. We apologize for the inconvenience and the delayed response.
We have requested feedback on the matter, we have requested feedback from the store to get the matter resolved.
we are sorry for all the delays in your order.
if you have any other queries kindly email us on ***
Kind Regards,
Makro Hello Peter Team.
We have requested feedback on the matter, we have requested feedback from the store to get the matter resolved.
we are sorry for all the delays in your order.
if you have any other queries kindly email us on ***
Kind Regards,
Makro Hello Peter Team.
Best regards,