Makro Misrepresenting & Non-disclosure Huawei P20 Pro cellphone

Pathetic service Makro & Non-disclosure of product information!!

Makro Centurion branch sales person, Nonhlanhla sold a Huawei P20 Pro cellphone to me without disclosing that it was a single sim Huawei P20 Pro. I explained to her at the time that I would be using my own Cell C sim cards in the phone and was going to make a cash purchase.

At no given point in the conversation did she explain to me that this cellphone is only a single sim. She clearly was so desperate to make a sale that she was willing to with-hold pertinent information to me as the customer that this cellphone is not a dual sim cellphone.

It is common knowledge and even one Google's the question: "do all huawei p20 pro cellphones have a dual sim? The answer is "YES". I know that ALL Huawei P20 Pro cellphones are dual sim cellphones.

When I purchased the cellphone, I inserted one sim card into the phone and last week when I received another contract I opened the sim tray only to find out that this sim tray only holds one sim card I was horrified!! It is not everyday that a person would open their sim tray, especially as you have to use a special pin to open this tray. I explained it to the manager at the Riversands manager, hence the time lapse.

I went to the closest Makro, that being the Riversands branch, kept waiting for over 2 hours on 10th April 2019 whilst they were trying to obtain my information and the manager makes phone calls to John at the Centurion branch. I have since then been speaking to Tendo who has spoken to John and to-date still has not made contact with me. Shocking service level with absolutely no feedback!

Your sales person, Nonhlanhla, phoned me back on Wed, 10th April 2019 only to tell me that I should have asked her whether the phone is a dual-sim, she is not at fault and it is out of the 7 day warranty period. I was even more livid with that statement and told her that she is the sales person and it is her obligation to disclose all product information to me and it a very important aspect that she chose not to disclose to me. I asked her to google the question also and come back to me after speaking to her manager and provide a decision. To-date I have not heard from either of them. This is not about a warranty period! It is about the fact that YOUR SALESPERSON DID NOT FOLLOW THE RIGHT PROTOCOL ACCORDING TO THE NCA!!

I have since contacted the Riversands Manager, Tendo twice and she too advised that she will get John from Centurion to call me back. If this is the service from Makro, I would certainly advise the public to think again about purchasing your electronics there...

According to the The South African Consumer Protection Act, No 68 of 2008, The consumer protection act and the Bill of Rights allow consumer certain rights and I would like to highlight section 3: 3) RIGHT TO FAIR AND HONEST DEALING: c) RIGHT TO PROTECTION AGAINST FALSE, MISLEADING OR DECEPTIVE REPRESENTATIONS. Suppliers are not permitted to provide false, deceptive or misleading representations regarding services and products. It is not permitted to use innuendo, ambiguity or exaggeration when referring to products or the benefits thereof.

I await your urgent response Regards Linda McKenzie