Makro Misleads and Misinforms

Utterly disgusted with Makro's empty promises and failure to respond. It is now six months after my original complaint and all I've had is a bog standard reply containing meaningless statements including, "We take all our customer requests seriously and assure you that this matter will be our priority." (They obviously don't understand the meaning of those words.) and "...will be sure to revert with feedback." (When? No feedback has been received!) and "...definitely be implementing solutions to ensure that this issue does not occur in the future." (No evidence of this - internet search returns same false results as before.) and "Please be advised that feedback will be provided." (When? To whom? Certainly not to me, their supposed valued customer!) "...we apologize for the inconvenience caused." (This is not merely an inconvenience - it is a blatant infringement of consumer rights!) This correspondence came from "Makro Hellopeter Team" (The fact that they even have such a team speaks volumes but I strongly suspect AI is at play here.)