MAKRO - MISLEADING ADVERTISSING

I bought a 14 kg Samsung Washing machine online with steaming and app functions as advertised. I made screenshots of product. When I received the machine this machine could not do as advertised. Sent an e-mail to request what needs to be done because I am not happy. I received an ref number, but no reply from them. Phoned the customercare line *** but the lady only rep**** "I should have booked an return before 14days" she cannot help me. My e-mail requesting what needs to be done was bevor 14 working days.

Bad service from Makro