Makro miscommunication across the board

First time online buyer for Makro. Wanted to get an update on my order, over 4 calls, got hung up on twice. Tried their Whatsapp Chat bot, been waiting for an agent for over 5 hours and the bot has stopped replying to me. Called and got through to the main office who can tell me my package is on its way, but to call the store for specifics. Call the store and get told I will get a code when my package is ready for pickup. Told them I have the code but the parcel does not show that the package is ready for collection. Miscommunication all round and I still don't know where my package is.