Makro mimmicks our government

Some of the worst service ever!

1. Place an order on 26 July for over 3k. Get email on Saturday that my delivery failed as they couldn't get hold of me. Check my details, they have a contact number that I updated with them 2 months ago. 2. Get another update of failed delivery on Sunday, same excuse (this was AFTER I contacted them to make sure they have the right number). Got a call to inform me of an item being out of stock, but no call for delivery. 3. Get SMS notification on Monday that I will be getting my items delivered. No arrival by 6pm so assume it will be next day, get a call from the driver after 8pm to ask if I'm available. Only half of my items delivered, but the app says my order has been completed. 4. Go direct to Makro (Riversands branch) and advise of missing items (this is Tuesday now) and tell them of the missing stock. They blame the courier service and tell me my items will be delivered next day. 5. Items get delivered next day, BUT with missing and wrong items (apparently your pickers can't read). No other communication about order other than it's been completed. 6. Call Makro call centre, speak to very nice lady and tell her I want a refund for the missing items as I'm sick of your ****. Still no communication from Makro, will most likely have to call again (by the by, I've already used over 100 minutes on the phone sorting out YOUR mess).

If I don't get my refund soon I will be laying a ******** charge against you Makro. Consumers spend thousands of rands a month at your stores and you brag about how you are so wonderful, but my recent experience with you has me thinking Checkers60 will be the better option from now on.

I can guarantee that no one from Makro will be responding to this review either..... 3.