JH
James H

1 reviews | Active since Sept 2011

30 Jan 2020, 14:22

Makro - MILEX Antarctic Air Cooler

I sent this email to *** and I have had no response.

During November 2019 my wife bought me a MILEX Antarctic Air Cooler for Christmas. She gave me the gift on Christmas Day and within a day the unit stopped working. In January on returning from my annual leave I returned the item to Macro and the item was sent off for repair. I received the item back yesterday and was notified that the PC Board had been replaced. Yesterday evening I switched the appliance on and filled the appliance with water as specified in the instructions. Within seconds all the water had leaked out from under the appliance and totally also water logged my LAPTOP and all the items on my DESK.

I appeal to MAKRO to take back this unit and replace with a new unit or refund my money. In the last 2 months I have spent in excess of R20,000.00 with Macro replacing a Fridge and Freezer Unit that unfortunately I had no choice but to replace. I am awaiting your response in earnest.

0
Replies (1)
Makro
Makro's reply03 Feb 2020, 14:05
Official
Good day James

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team