Makro ****med me

On the 1st of June, I purchased a tablet from Makro online for my child to assist with her schoolwork. The payment was successfully debited, but when I checked the system to track my order, it indicated that no order had been placed. I contacted Makro and was informed that they were experiencing issues with their online system. They advised me to send through my bank statement and ID for a refund, which I did.

However, after submitting the requested documents, there was no further communication from their side. No one followed up to confirm whether I would be refunded or when that might happen. I continuously followed up with calls, but no one could provide clarity on the status of my refund. Eventually, I gave up out of frustration. To this day, I have not received either the tablet or a refund. I’m left questioning whether this is how Makro generally handles its customers, or if this was an isolated experience but im disapointed