Makro ****med me

I bought a Samsung TV online on the 26th July 2023 that comes with free soubdbar. TV was delivered alone on the 29th July and when I ask about soundbar, the delivery guy sad maybe they separated delivery. From Monday 31 till 04 August I have been calling to follow up when will my soundbar delivered, and I get same response from call centre that will follow up with Supervisor to arrange that item be sent to delivery company and I will get the email with sms for delivery but nothing has happened and even now 06 August I have not received my soundbar and no communication from Makro. Is like they do not want to send that soundbar because it was advertised a free when you buy the TV🤔. I am spending so much airtime everyday calling and at call centre keeps on put me on hold for longer time. Why is Makro giving me this pathetic service.