Makro ****** me of ~R8000

I've been ****** by Makro Woodmead. I bought a steam deck using Makro's website, worth R7999 on 4th Nov 2024. I was promised delivery by the 8th Nov 2024. The item was never delivered. Makro then updated their website to show delivery was made on the 15th Nov 2024. The delivery was apparently made to my home in Trichardt, Mpumalanga. I was in Cape Town, Western Cape on that day. I received no calls, no notifications, not even a tracking number regarding the delivery. I even followed up with their courier , The Courier Guy, who was able to confirm that they were never able to collect the order in the first place, because the item was never available during each collection attempt. Makro even acknowledge with the courier that the collection was never made. The Courier Guy then re-iniaited their collection, after I confirmed Makro has stock for my item. The collection has failed again, and at this point Makro refuses to help me by pretending to escalate the problem.

Makro refuses to help me. They continue to "escalate" the issue with no real resolution. They make promises of calling me back or emailing me, but they never do. I've been contacting them daily, they really do not help at all. I just want the item I paid for.