MAKRO MBOMBELA - poor service

We always received good service from this company. I ordered a 820mm Defy Solid Plate Hob on 8 December 2023. The promise on the website in bright yellow says: Need your order before Christmas? Order items available online only by 12 Dec, pantry items by 21 Dec and everything else by 18 Dec. I received an SMS from Makro confirming that the order will be delivered on Tuesday the 12th. A small square parcel arrived - thus the wrong item which I sent back without opening it. Since yesterday I am struggling to get proper feedback from Makro Mbombela. My current hob is broken - I need the new one; have paid R 4000 ... and now I only get promises but no real reaction. If Makro makes promises they should keep it and see to it that the correct item is delivered. Be careful to order with them online.