Makro/ Massmart & staff treats the SA public poorly - unpleasant shopping and callous attitude

I did a return for a stove and oven 10 days ago, and which set which was collected on Tuesday 14th November 2023. I have accordingly now been without a stove for 5 days. Despite adverse advice's on the 14th Inst, that my refund would be processed by Makro, the same has still failed to materialise – in addition my visit to the Cape Gate Marko branch yesterday still meets with challenges in that the staff at the refunds office still had no clue that the same was to be processed on Tuesday past, and are now advising that the process will take another 7 – 10 working days. This is grossly unacceptable in that I made payment immediately when stores` sales staff were in a rush to assist me with the then purchase!! I have been adversely affected by being without a stove and oven especially since I have a function arranged for this Sunday.

Makro / Mass mart and their staff are a nightmare and a complete disgrace to the South African public who it treats poorly.