Makro / Massmart – No response, recurring TV fault, multiple case numbers

Makro,


I have now been contacted again by your repair contractor (Appliance Repair Centre) attempting to proceed with another repair.


This is unacceptable.


The unit has already been repaired once and has failed again. I have clearly stated that I will not accept any further repairs.


I am not accepting a replacement.


I require a full refund.


This matter has already been escalated to the Consumer Goods & Services Ombud (***).


Please stop attempting repairs and resolve this matter accordingly.

Makro,

Your response is incorrect.

The product has already been repaired once and has failed again. In terms of the Consumer Protection Act, I am entitled to reject the goods after a failed repair and request a refund.

You cannot insist on further repairs or rely on a technician report to override my rights.

I have clearly stated that I will not accept another repair or replacement.

I require a full refund.

This matter has already been escalated to the Consumer Goods & Services Ombud (***), and your refusal to comply will be included in that process.

Please resolve this without further delay.

Makro,

Samsung has now confirmed that the unit was previously faulty and required a major component replacement (indoor PC board) under service order number *** on 28.05.2025.

The product has therefore already been repaired following a confirmed defect and has since failed again.

In terms of the Consumer Protection Act, I am entitled to reject the goods after a failed repair.

I will not accept any further repairs, assessments, or referrals.

I require a full refund.

This matter remains with the Consumer Goods & Services Ombud (***).

Makro,

This matter has now been ongoing since 4 April 2026.

Given that the unit has already been repaired following a confirmed defect and has failed again, I have rejected the goods and require a full refund.

If this matter is not resolved within 48 hours, I will proceed with further escalation, including formal complaints to the National Consumer Commission.

I expect this to be resolved without further delay.

Makro / Massmart,This matter is still not resolved.The TV has already undergone a major repair by Samsung and has failed again. Despite this, a refund has not been approved and no proper follow-up has been received after your response.I have now escalated this to the National Consumer Commission (***/04/0492).At this stage I am no longer interested in further repairs. I expect a refund in line with my consumer rights.I will await the outcome of the NCC process.Mark Bekker

Makro,
This is incorrect.

I have not been contacted regarding any service call.

More importantly, I have clearly stated multiple times that I do not accept any further repairs.

The unit has already undergone a major repair and has failed again. In terms of the Consumer Protection Act, I have rejected the goods and require a full refund.

Stop attempting to send technicians and stop misrepresenting the situation publicly.

This matter is already with the National Consumer Commission (***/04/0492).

I expect this to be resolved accordingly.

This response is not acceptable.

I am not entering another repair cycle. The unit has already undergone a major component replacement and has failed again.

My agreement is with Makro / Massmart, not Samsung. You remain responsible for supplying a product that is of acceptable quality and durable.

You may arrange for a technician to verify the fault if required, but this must not delay or restart the process. I require written confirmation that this will be resolved as a refund or replacement, not another repair.

Please confirm this outcome directly.

This matter is already with the National Consumer Commission (***/04/0492).

This has been an extremely frustrating and drawn-out process.


I have had to chase responses, deal with incorrect information, and still have no clear resolution despite multiple escalations.


Even the initial repair — which involved a major component replacement — did not resolve the issue, and the unit has failed again.


At this point, my confidence in both the product and the process is completely gone. I do not wish to continue dealing with repeated delays and uncer*****y.


I expect this matter to be concluded with a refund without any further unnecessary steps.

Thank you for confirming that my request for a refund has been escalated.

This matter has already been ongoing for an unacceptable length of time, and I will not accept any further delays or additional processes.

Please confirm, by close of business tomorrow, that this will be resolved as a refund and provide the timeline for payment.

If this is not confirmed, I will proceed with further escalation based on my National Consumer Commission complaint (***/04/0492).

Also, my name is Mark Bekker, not Lerato.

This mistake further highlights the lack of proper handling of this matter.

Makro / Massmart,This matter is still not resolved.Your responses continue to repeat “we are following up” without providing any actual outcome, decision, or timeline. This is not acceptable given how long this has already been ongoing.For the record:

• The unit has already undergone a major repair and has failed again
• I have formally rejected the goods
• I have clearly stated multiple times that I will not accept further repairs
• This matter has already been escalated to the National Consumer Commission (***/04/0492)

Despite all of the above, no resolution has been provided.Please provide a clear and final outcome confirming whether a refund has been approved, along with the timeline for payment.If this is not provided, it will be included as part of the ongoing NCC process.Mark Bekker

Makro / Massmart,Your latest response is incorrect.I did not agree to any call out or further repair. At no point have I agreed to this.Ralph from Makro Extended Warranty Insurance already inspected the TV on 9 April, where it was clearly explained that this is a repeat failure following a previous major repair.Your statement that I “agreed to a call out” is a misrepresentation of the situation.I have consistently stated that I will not accept further repairs. The unit has already been repaired once and has failed again. I have rejected the goods and require a refund.Any attempt to proceed with further call outs or repairs will be viewed as a delay tactic and will be included in my ongoing National Consumer Commission complaint (***/04/0492).Please confirm the refund and the timeline for payment.Mark Bekker

Makro / Massmart,
Your latest response is incorrect and ignores the full history of this matter.For clarity:

• TV purchased on 16/12/2023
• Service call logged on 4 April 2026 (***)
• I was advised on 7 April that a technician would contact me within 3–5 working days
• Ralph from Makro Extended Warranty Insurance inspected the TV on 9 April

During that inspection it was clearly explained that this is a repeat failure.
Importantly, this TV already underwent a major repair by Samsung on 28/05/2025, where a faulty indoor PC board was replaced.
The same issue has now reoccurred.So please explain — what was the purpose of sending Ralph if you are now restarting the process again?
This matter has been ongoing since 4 April with no outcome.
I will allow an inspection if required, however:

• Only an authorised Samsung technician will be permitted
• This is for confirmation only
• This must not restart the repair process or delay the outcome

The unit has already been repaired once and has failed again. I have rejected the goods and require a refund.
Matter already escalated to the National Consumer Commission
***/04/0492
Please confirm the refund and timeline for payment.

Makro / Massmart,

I have now received an email from your system stating:

“Your case has been resolved.”

This is completely incorrect.

There has been:
• No refund
• No resolution
• No outcome communicated

At the same time, your team is still requesting that the process be restarted with another technician inspection.

This confirms a serious breakdown in your internal processes, where cases are being marked as resolved while no actual resolution has taken place.

This matter remains unresolved and ongoing since 4 April 2026.

I have already rejected the goods and require a refund.

Your system closing cases without resolution, while continuing to delay the process, is unacceptable.

This matter remains escalated to the National Consumer Commission
***/04/0492

I expect immediate clarification and a proper resolution.

Mark Bekker

Makro / Massmart,

This is now beyond unacceptable.

You are attempting to force me into another repair cycle, and if I refuse, you threaten to close the service call.

Let’s be clear:

• The TV already had a major Samsung repair on 28/05/2025
• The same fault has returned
• Your own representative (Ralph) inspected the unit on 9 April 2026
• This has been ongoing since 4 April 2026

Now, instead of resolving the issue, you are:

• Restarting the process
• Ignoring the full history
• And using “case closure” as pressure

That is not service — that is deliberate delay and avoidance. I have not refused inspection.
I have refused to be pushed through another failed repair process. You may send a Samsung technician for confirmation only, but the outcome is not another repair. The product has already failed after repair.
I have rejected the goods and require a refund. Closing the case under these circumstances only confirms that your internal process is designed to avoid resolution rather than provide it. This matter remains escalated to the National Consumer Commission
***/04/0492 Still no resolution.
Still no accountability.
Still no refund. Mark Bekker

MAKRO IS NOW DELIBERATELY MISREPRESENTING THIS CASE TO AVOID ACCOUNTABILITY.

Let me correct this publicly:

I DID NOT REFUSE ASSESSMENT.

What I have stated — repeatedly and clearly — is that I will ONLY allow a Samsung-authorised technician to inspect a Samsung television that:
• Has already been repaired once
• Has now suffered the EXACT SAME FAILURE again

Yet Makro has chosen to twist this into:
“the customer refuses assessment”

This is not an error.
This is not a misunderstanding.
This is a deliberate attempt to manipulate the narrative in order to close the case.

FACTS:
• The TV was purchased on 16/12/2023
• A Samsung repair was carried out
• The same fault has reoccurred
• The matter has been ongoing since 4 April 2026
• I have remained fully engaged and cooperative throughout

WHAT MAKRO IS DOING:

Instead of addressing a clear repeat failure, they are:
• Restarting the process
• Ignoring the repair history
• Attempting to introduce new technicians
• Misrepresenting the customer’s position
• Closing cases without resolution

THIS IS NOT A SERVICE ISSUE.
THIS IS A PROCESS FAILURE BEING USED TO AVOID LIABILITY.

LET ME BE ABSOLUTELY CLEAR:

I have NOT refused assessment.
I have AGREED to a Samsung technician.
I have REJECTED repeated ineffective repair cycles.

THE PRODUCT HAS ALREADY FAILED AFTER REPAIR.
THIS IS A REPEAT FAILURE — NOT A NEW CLAIM.

Closing a case under these circumstances and shifting blame onto the customer is not only unacceptable —
it raises serious concerns about how Makro handles warranty claims and consumer rights.

TO ANYONE READING THIS:

Take note of how quickly cooperation can be reframed as “non-compliance” when it suits the company’s internal process.

CURRENT STATUS:
• Case still unresolved
• No accountability
• No refund

Mark Bekker

🚨 MAKRO – THIS RESPONSE IS MISLEADING AND DOES NOT REFLECT THE FACTS
LET ME BE ABSOLUTELY CLEAR:I DID NOT REFUSE ASSESSMENT
I AGREED TO A SAMSUNG-AUTHORISED TECHNICIANPresenting this as “non-compliance” is a misrepresentation of the facts.
THIS IS A REPEAT FAILURE — NOT A NEW ISSUESamsung has confirmed and logged the matter under:
Ref: #***
Serial: AA130AC5AD3AE3The same fault has reoccurred following a prior repair.
YOUR CURRENT HANDLING RAISES SERIOUS CONCERNS:• The prior repair is being ignored
• The matter is being reset as a “new” case
• Alternative technicians are being introduced
• My position is being inaccurately recorded
• The case has been marked “resolved” with NO resolution
THIS IS NOT A SERVICE ISSUE — IT IS A PROCESS FAILUREA product that has already failed after repair cannot be pushed into
endless repair cycles without resolution
FACTS ON RECORD:• Purchase date: 16/12/2023
• Repair already carried out by Samsung
• Same fault has reoccurred
• Ongoing since 4 April 2026
• NCC Ref: CC2026/04/0492
Samsung has escalated the matter internally.
I am awaiting feedback from a product specialist.
CURRENT STATUS:• NO REFUND
• NO REPLACEMENT
• NO ACCOUNTABILITY
• CASE INCORRECTLY MARKED “RESOLVED”
This matter is ongoing and unresolved.Mark Bekker

THIS RESPONSE IS FACTUALLY INCORRECT AND MISLEADING.For the record:I DID NOT REFUSE ASSESSMENT.I clearly stated that I will allow inspection by a SAMSUNG-AUTHORISED TECHNICIAN ONLY, given that:
• The product is a Samsung TV
• A prior repair has already been carried out
• The SAME fault has reoccurredTo now present this as “refusal” is a misrepresentation of what was communicated.
FACTS:
• TV purchased: 16/12/2023
• A Samsung repair was completed
• The SAME fault has returned
• Matter ongoing since 4 April 2026
• I have remained fully cooperative throughout
WHAT IS ACTUALLY HAPPENING:
• The case is being closed without resolution
• The prior repair is being ignored
• The process is being restarted
• Alternative technicians are being introduced
• My position is being incorrectly portrayed to justify closure
THIS IS A REPEAT FAILURE — NOT A NEW ISSUE.
Closing a case under these circumstances, while attributing the failure to the customer, is unacceptable.This matter remains escalated with the National Consumer Commission (***/04/0492).CURRENT STATUS:
• No resolution
• No accountability
• No refundMark Bekker

Makro SA

Thank you for confirming that a Samsung technician will now be arranged.

However, let’s be absolutely clear — this is NOT a new issue. This is a REPEAT FAILURE following a prior repair.

FACTS:

• The TV has already been repaired once
• The SAME FAULT has reoccurred
• This has been ongoing since 4 April 2026
• The case was previously marked as “RESOLVED” with no actual resolution

That is the concern.

A product that has already failed after repair is now being placed back into the same repair cycle again, as if nothing has happened.

Restarting the process does not change the fact that the product has already proven to be unreliable.

Let me be equally clear:

I will cooperate with the Samsung technician inspection.

BUT — this inspection must lead to a FINAL OUTCOME, not another extended delay.

Please confirm the following, publicly:

👉 The exact timeline for technician attendance
👉 That a FULL WRITTEN TECHNICAL REPORT will be provided
👉 What the FINAL RESOLUTION will be if the same fault is confirmed again

Because at this stage:

• The product is still defective
• The issue still exists
• No resolution has been provided
• The customer has been expected to repeat the same process again

This is not a resolution process — it is a delay cycle.

This matter remains unresolved and is already with the NCC:
***/04/0492

I will continue documenting every step of this publicly until a proper resolution is provided.

⚠️ YOUR “APOLOGIES” MEAN ABSOLUTELY NOTHING WITHOUT ACTION.

This matter has been ongoing since 4 APRIL 2026 — and despite everything:

NOTHING HAS BEEN RESOLVED.

LET’S BE VERY CLEAR:

• This TV has ALREADY BEEN REPAIRED ONCE
• The SAME FAULT HAS REOCCURRED
• The case was previously marked “RESOLVED” — WHICH IS FALSE
• I am now being pushed into ANOTHER REPAIR CYCLE

THIS IS NOT A NEW ISSUE — THIS IS A REPEAT FAILURE. I DID NOT REFUSE ASSESSMENT. I requested a SAMSUNG-AUTHORISED TECHNICIAN — which is completely reasonable given:

• The product is Samsung
• A prior repair has already failed

To now present this as “non-compliance” is a CLEAR MISREPRESENTATION OF THE FACTS. WHAT IS ACTUALLY HAPPENING HERE:

• The process is being RESET instead of resolved
• Responsibility for the failed repair is being avoided
• The situation is being misrepresented
• The customer is being pushed into ENDLESS REPAIR CYCLES

CURRENT STATUS:

• ❌ No resolution
• ❌ No accountability
• ❌ No refund

NCC Ref: CC2026/04/0492 At what point does a product that has already FAILED AFTER REPAIR get properly resolved, instead of being dragged through REPEATED, INEFFECTIVE REPAIRS? THIS MATTER IS ONGOING AND UNRESOLVED. I will continue documenting every step of this publicly until a proper resolution is provided. Mark Bekker

⚠️ FINAL NOTICE BEFORE FURTHER ESCALATION

This matter has been ongoing since 4 APRIL 2026 and remains UNRESOLVED.

Let’s be absolutely clear:

• The TV has ALREADY BEEN REPAIRED ONCE
• The SAME FAULT HAS REOCCURRED
• This is a REPEAT FAILURE AFTER REPAIR — not a new issue

I will allow a Samsung-authorised technician to inspect the unit. However: THIS INSPECTION MUST LEAD TO A FINAL RESOLUTION — NOT ANOTHER REPAIR CYCLE. 🔒 EXPECTATION This inspection must:

• Confirm the repeat failure after repair
• Provide a final written report
• Lead to a definitive outcome (refund or replacement)

❌ NOT ACCEPTABLE

• Restarting the process as a “new issue”
• Prolonged delays
• Being pushed into repeated, ineffective repairs

⚠️ CURRENT STATUS

• ❌ No resolution
• ❌ No accountability
• ❌ Ongoing delays

NCC Ref: CC2026/04/0492 If this matter is not resolved promptly following the inspection, I will proceed with further escalation through all available channels, including formal regulatory bodies and media review for potential consumer-interest coverage. THIS MATTER REMAINS UNRESOLVED. I expect a clear and final resolution, not another delay. Mark Bekker

THIS IS NOW A PUBLIC RECORD OF HOW THIS MATTER IS BEING HANDLED.

I HAVE ALREADY CONFIRMED — MULTIPLE TIMES — THAT I WILL ALLOW A SAMSUNG-AUTHORISED TECHNICIAN TO INSPECT THE TV.

YET YOU CONTINUE TO POST THE SAME COPY-AND-PASTE RESPONSE, COMPLETELY IGNORING WHAT HAS ALREADY BEEN AGREED.

THIS IS NOT A DELAY ON MY SIDE — THIS IS YOUR FAILURE TO ACT.

LET ME MAKE THIS ABSOLUTELY CLEAR:

• I AM NOT REFUSING AN INSPECTION
• I WILL ONLY ACCEPT A SAMSUNG-AUTHORISED TECHNICIAN
• YOU HAVE NOT ARRANGED THIS
• YOU ARE WASTING TIME INSTEAD OF RESOLVING THE ISSUE

THIS MATTER HAS BEEN ONGOING SINCE THE 4TH. THE TV HAS ALREADY BEEN REPAIRED BEFORE AND HAS FAILED AGAIN — IT IS CLEARLY UNRELIABLE. I NOW REQUIRE IMMEDIATE ACTION:

1. CONFIRMATION THAT A SAMSUNG-AUTHORISED TECHNICIAN HAS BEEN BOOKED
2. THE EXACT DATE AND TIME OF THE INSPECTION

DO NOT SEND ANOTHER GENERIC RESPONSE. IF THIS CONTINUES, I WILL ESCALATE THIS THROUGH THE NCC, CGSO, AND CONSUMER MEDIA, AS THIS CONDUCT SPEAKS FOR ITSELF. THIS MATTER REMAINS UNRESOLVED. Mark Bekker

🚨 THIS RESPONSE IS NOT ACCEPTABLELet’s address what Makro has just stated publicly:👉 “We cannot confirm the time and date for the inspection”—❗ THIS IS EXACTLY THE PROBLEMYou are asking me to:• Hand over my TV
• Allow it to be removed for up to 3 weeks
• Enter another repair cycleWITHOUT EVEN BEING ABLE TO CONFIRM WHEN THE PROCESS WILL START—🔴 THIS IS A REPEAT FAILURE — NOT A NEW CASE• The TV has already been repaired once
• The SAME fault has returned
• The case was previously marked “RESOLVED” — which was not true—📢 SO LET’S BE CLEAR:You expect the customer to accept:❌ No confirmed inspection date
❌ No confirmed timeline
❌ No guarantee of resolution
❌ Another open-ended repair process—🚫 THAT IS NOT A RESOLUTION PROCESS — THAT IS DELAY—📍 FACTS:• Ongoing since 4 APRIL 2026
• NCC ***/04/0492
• CGSO ***-***
• Samsung case already logged—❗ PUBLIC WARNINGIf a company cannot even confirm when an inspection will take place, but still expects you to hand over your product for weeks, you should seriously question that process.—
🔒 FINAL POSITION:

I will allow a Samsung-authorised technician to inspect the unit.However:👉 This must be treated as a REPEAT FAILURE AFTER REPAIR
👉 This must lead to a FINAL OUTCOME — not another repair loop—
🔴 REQUIRED (PUBLICLY):

• Confirm the inspection booking (date & time)
• Confirm this will be treated as a repeat failure case
• Confirm this will lead to a FINAL RESOLUTION (refund/replacement)—🚨 If these basic requirements cannot be met, this process is clearly not designed to resolve the issue.—📢 THIS MATTER REMAINS UNRESOLVED — AND WILL CONTINUE TO BE DOCUMENTED PUBLICLY

⏳ ANOTHER DAY – STILL NO ACTION—It has now been another full day with no confirmed inspection date, no timeline, and no resolution.Yet I am still expected to:• Hand over my TV
• Wait up to 3 weeks
• Enter another repair cycleWITHOUT ANY CONFIRMED START DATE—🔴 THIS IS A REPEAT FAILURE — NOT A NEW CASE• The TV has already been repaired once
• The SAME fault has returned
• The case was previously marked “RESOLVED” — which was not true—🚫 THIS IS NOT A DELAY — THIS IS A PATTERNNo confirmed booking
No accountability
No clear resolution path—📍 FACTS:• Ongoing since 4 APRIL 2026
• CASE: #2NUM6
• SERVICE: #***
• NCC ***/04/0492
• CGSO ***-***—
🔒 FINAL POSITION:

I will allow a Samsung-authorised technician to inspect the unit.However:👉 This must be treated as a REPEAT FAILURE AFTER REPAIR
👉 This must lead to a FINAL OUTCOME — not another repair loop—
⏰ DEADLINE:

If a confirmed inspection date and time is not provided within 24 hours, I will proceed with further escalation through:• Regulatory channels
• Consumer protection bodies
• Consumer-interest media—📢 THIS MATTER REMAINS UNRESOLVED AND WILL CONTINUE TO BE DOCUMENTED PUBLICLY

⏳ UPDATE: STILL NO ACTION — ONLY DELAYSMakro has now stated that a “Samsung technician has been requested”.👉 Let’s be clear — this is NOT progress:❗ NO confirmed date
❗ NO confirmed time
❗ NO timeline provided—Yet I am expected to:• Hand over my TV
• Wait up to 3 weeks
• Enter another repair cycleWITHOUT ANY CONFIRMED START DATE—🔴 FACTS (UNCHANGED):• The TV has ALREADY BEEN REPAIRED ONCE
• The SAME FAULT HAS REOCCURRED
• The case was previously marked “RESOLVED” — which was not true
• This has been ongoing since 4 APRIL 2026—🚫 THIS IS NOT A RESOLUTION — THIS IS A DELAYA “technician request” without a confirmed appointment means nothing in practice.—🚨 PUBLIC WARNINGIf you are purchasing electronics and relying on after-sales support:Be aware that even in a repeat failure situation, you may be pushed into:
• Endless repair cycles
• No confirmed timelines
• No clear resolution—
🔒 FINAL POSITION:

I will allow a Samsung-authorised technician to inspect the unit.However:👉 This must be treated as a REPEAT FAILURE AFTER REPAIR
👉 This must lead to a FINAL OUTCOME — not another repair loop—
⏰ REQUIRED:

Please confirm:• The exact inspection date and time
• That this is being handled as a repeat failure case
• That this will lead to a final resolution (refund or replacement)—📢 Until then:🚨 THIS MATTER REMAINS UNRESOLVED AND WILL CONTINUE TO BE DOCUMENTED PUBLICLY

🚨 UPDATE (Public Holiday): STILL NO ACTION• No confirmed inspection date
• No timeline
• Same fault after prior repairMakro has stated a technician has been “requested” — yet cannot confirm when.👉 This is not progress. This is delay.This matter has been ongoing since April 2026 and remains unresolved.📢 Will escalate again once offices reopen.🚨 THIS MATTER REMAINS UNRESOLVED

🚨 UPDATE: STILL NO CONFIRMED ACTION

Makro has once again confirmed:

❗ No inspection date
❗ No inspection time
❗ No timeline

—

Let’s be clear:

👉 A “technician request” WITHOUT a confirmed appointment is NOT a next step
👉 It is simply a delay

—

This matter has been ongoing since April 2026, and despite:

• A previous repair
• The same fault reoccurring
• Multiple follow-ups

👉 There is STILL no confirmed inspection

—

🔴 THIS IS A REPEAT FAILURE — NOT A NEW CASE

—

⚠️ WHAT IS HAPPENING HERE:

• No accountability
• No commitment
• No timeline
• No resolution

—

REQUIRED:

Please now confirm:

• The EXACT inspection date and time
• That this is being treated as a repeat failure
• That this will lead to a FINAL resolution (refund or replacement)

—

📢 Until then:

🚨 THIS MATTER REMAINS UNRESOLVED AND CONTINUES TO BE DELAYED

🚨 PUBLIC WARNING: EXTENDED WARRANTIESIf you are being sold an “extended warranty” with promises like:
• “peace of mind”
• “no questions asked”
• “hassle-free support”👉 BE VERY CAREFUL.—🔴 Based on my ongoing experience:• The product failed
• It was repaired
• The SAME fault returnedAnd despite this:❗ No confirmed inspection date
❗ No timeline
❗ No clear resolution
❗ Ongoing delays—👉 A “technician request” with no confirmed appointment is being presented as progress — it is not.👉 A repeat failure is being handled like a new case — which leads to further delays instead of resolution.—⚠️ WHAT THIS MEANS FOR YOU:Even with an extended warranty, you may still be required to:
• Wait without confirmed timelines
• Go through repeated inspections
• Enter multiple repair cycles — even after a failed repair—📢 Do not rely on sales promises alone.Make sure you understand:
• When a product qualifies for replacement
• How repeat failures are handled
• What timelines are actually guaranteed—🚨 THIS MATTER REMAINS UNRESOLVED

🚨 UPDATE: SAME RESPONSE — STILL NO ACTION

Once again:

❗ No inspection date
❗ No inspection time
❗ No timeline

—

Makro states a technician is “authorised” — yet cannot confirm when.

👉 Let’s be clear:

A “technician request” without a confirmed appointment is NOT a next step.
It is simply a delay.

—

🔴 FACTS:

• The TV has already been repaired
• The SAME fault has returned
• This has been ongoing since April 2026

—

👉 This is a REPEAT FAILURE — not a new case

Yet I am still being pushed into an open-ended process with:

• No confirmed booking
• No accountability
• No resolution

—

⚠️ FOR THE PUBLIC:

If you are relying on an extended warranty, understand this:

Even after a failed repair, you may still face:
• Repeated repair cycles
• No confirmed timelines
• No clear outcome

—

REQUIRED:

Please confirm:

• The EXACT inspection date and time
• That this is being handled as a repeat failure
• That this will lead to a FINAL resolution (refund or replacement)

—

📢 UNTIL THEN:

🚨 THIS MATTER REMAINS UNRESOLVED

🚨 UPDATE: GENERIC RESPONSE — STILL NO ACTION“We are working on it” means nothing without actual progress.This matter has been ongoing since 4 April 2026.Let’s be clear:❌ No confirmed inspection date
❌ No confirmed time
❌ No timeline
❌ No resolution—🔴 FACTS:• The TV was already repaired
• The SAME fault has returned
• This is a repeat failure case—👉 Yet I am still receiving generic responses instead of action.“We will update you” is not a solution.
“Working on it” is not progress.—⚠️ What is required:• A confirmed inspection date and time
• Confirmation this is being handled as a repeat failure
• A clear path to final resolution (refund or replacement)—📢 Until then:🚨 THIS MATTER REMAINS UNRESOLVED

🚨 UPDATE

Formal escalation sent to CGSO, with Massmart and NCC copied.

Awaiting response.

This matter remains unresolved

🚨 THIS RESPONSE ADDS NO VALUE


“We are working on it” and “we will update you” mean absolutely nothing without actual progress.


Let’s be clear:


CGSO: ***
NCC: CC2026/04/0492
Makro: #2NUM6
Samsung: #***


❌ No confirmed inspection date
❌ No confirmed time
❌ No timeline
❌ No resolution


—


🔴 FACTS:


• The TV has already been repaired
• The SAME fault has returned
• This is a repeat failure case
• This has been ongoing since 4 April 2026


—


👉 Repeating generic responses is not progress.
👉 Apologies without action are meaningless.


—


⚠️ What is required:


• A confirmed inspection date and time
• Confirmation this is being handled as a repeat failure
• A clear path to final resolution (refund or replacement)


—


📢 Until then:


🚨 THIS MATTER REMAINS UNRESOLVED

🚨 THIS IS NOT A RESPONSE — THIS IS A DEFLECTION“The extended warranty team will be in contact” provides no action, no timeline, and no resolution.For the record:CGSO: ***
NCC: CC2026/04/0492❌ No confirmed inspection date
❌ No confirmed time
❌ No timeline—🔴 FACTS:• The TV has already been repaired
• The SAME fault has returned
• This is a repeat failure case
• Ongoing since 4 April 2026—👉 Referring this between teams without committing to a date is a delay.
👉 Repeating generic responses is not progress.—⚠️ REQUIRED — CLEAR ANSWERS:

1. Confirm the exact inspection date and time
2. Confirm this is being treated as a repeat failure
3. Confirm that this will lead to a final resolution (refund or replacement)

—📢 Until these are provided, this matter remains unresolved.

🚨 UPDATE – STILL NO ACTION

Samsung has now been publicly engaged regarding this repeat failure.

❌ No Samsung technician booked
❌ No inspection date
❌ No timeline
❌ No resolution

Product FAILED → REPAIRED → FAILED AGAIN.

This has been ongoing since 4 April 2026.

Both Makro and Samsung are now aware.

🚨 THIS MATTER REMAINS UNRESOLVED

UPDATE – FORMAL ESCALATIONSamsung ***
CGSO ***-***Formal escalation has now been sent to Samsung, Massmart, NCC and CGSO.Despite this:❌ No Samsung technician booked
❌ No inspection date
❌ No timeframe
❌ Promised email from Samsung (2 May) not receivedThis is a confirmed repeat failure after repair.🚨 THIS MATTER REMAINS UNRESOLVE

🚨 FAILED → REPAIRED → FAILED AGAIN – STILL NO RESOLUTION

This is the same response I have been receiving for weeks — with no action.

There is still:
❌ No technician booked
❌ No inspection date
❌ No timeframe provided
❌ No follow-up email from Samsung (promised 2 May)

This is not a new case — this is a confirmed repeat failure after a prior repair.

Please provide:

1. A confirmed booking date for a technician
2. A clear timeframe for resolution

General statements like “you will be contacted” are no longer acceptable. CGSO ***-*** 🚨 THIS MATTER REMAINS UNRESOLVED

🚨 REPEAT FAILURE AFTER REPAIR – NO ACTIONThis is NOT a new fault.FAILED → REPAIRED → FAILED AGAINAfter the previous repair, the TV intermittently powered on with a faint display, indicating that the image was present but the backlight was not functioning correctly.This has progressively worsened and now requires repeated power resets at the plug for the TV to function.The TV now struggles to start consistently.An intermittent buzzing sound was also experienced when connected to the soundbar, which stopped once the soundbar was disconnected, indicating unstable output behaviour from the TV.This confirms a hardware-related fault affecting display power/backlight operation.The fault has never been resolved — it has deteriorated.Despite this:❌ No technician booked
❌ No inspection date
❌ No timeframe
❌ No resolution🚨 THIS MATTER REMAINS UNRESOLVED

🔴 MAKRO / MASSMART – THIS MATTER IS BEING DELIBERATELY DELAYED⚠️ THIS IS A REPEAT FAILURE — NOT A NEW FAULT❗ FAILED → REPAIRED → FAILED AGAINYour continued reliance on a “technician report” is being used to delay resolution while ignoring the fact that the product has already been repaired and remains defective.
🚫 TAKE NOTE:❌ I WILL NOT AUTHORISE ANY FURTHER REPAIRS
❌ I WILL NOT ENTER ANOTHER REPAIR CYCLE
❌ I HAVE REJECTED THE GOODS
🛠️ I will allow a technician to inspect the unit STRICTLY for the purpose of confirming the fault and documenting the repeat failure.🚨 THIS IS NOT AUTHORISATION TO REPAIR
⛔ This inspection must NOT be used to:

• delay the matter
• reset the process
• attempt another repair

💰 ONCE THE FAULT IS CONFIRMED, I EXPECT IMMEDIATE CONFIRMATION OF A REFUND AND PAYMENT TIMELINE
📌 Any further attempts to delay this matter or push another repair will be formally added to my ongoing complaint with the National Consumer Commission
(***/04/0492)
🔥 THIS HAS BEEN ONGOING SINCE 4 APRIL 2026 — IT WILL NOT BE DRAGGED OUT ANY FURTHER
✅ CONFIRM ACCORDINGLYMark Bekker

🔴 MAKRO / MASSMART – FINAL NOTICE: NON-COMPLIANCE AND DELAYMakro / Massmart,Your handling of this matter is now clearly unreasonable, obstructive, and non-compliant.The product has already undergone an authorised repair and has failed again.❗ FAILED → REPAIRED → FAILED AGAINDespite this, you continue to rely on scripted responses and internal processes to delay resolution, rather than addressing the fact that a defective product has already failed after repair.This is not a new fault. This is a repeat failure of a previously repaired unit.
🚫 TAKE NOTE:❌ I will not authorise any further repairs
❌ I will not enter another repair cycle
❌ I will not allow this matter to be reset or delayed again
💰 I REQUIRE IMMEDIATE CONFIRMATION OF A FULL REFUNDYour continued insistence on further inspection as a condition for resolution, despite the failed repair, is being used as a delaying tactic and does not change the facts of this case.
⏱️ YOUR PREVIOUS DEADLINE HAS EXPIREDNo resolution has been provided. No refund has been confirmed.This is now formally regarded as failure to act within a reasonable timeframe.
📌 This matter is already with the National Consumer Commission
(***/04/0492)
and will be updated to reflect your continued non-compliance.
🔥 THIS MATTER HAS BEEN ONGOING SINCE 4 APRIL 2026 — IT ENDS NOW
✅ CONFIRM THE REFUND AND PAYMENT TIMELINE IMMEDIATELYMark Bekker

🔴 MAKRO / MASSMART – FINAL POSITIONThis matter has been ongoing since 4 April 2026.The facts are not in dispute:✔ The TV was previously repaired (major component replacement)
✔ The same fault has returned and worsened
✔ I have rejected the goods following a failed repair
✔ I have consistently refused further repairs
📌 WHAT MAKRO CONTINUES TO DO❌ Repeating the same “technician required” response
❌ Attempting to restart the process with further call-outs
❌ Stating I “agreed” to call-outs (which is incorrect)
❌ Providing no decision, no outcome, and no timeline
📌 INCONSISTENT POSITIONMakro has stated:

• A refund depends on a technician report
• They are unable to authorise a refund

These positions contradict each other.
📌 CLARIFICATIONI have already allowed inspection.I will allow confirmation by an authorised Samsung technician if required.👉 This is for confirmation only
👉 This does NOT restart any repair process
📌 FINAL POSITION🚫 No further repairs
🚫 No restart of process
💰 Refund required
📌 STATUSThis matter is already with:

• Consumer Goods & Services Ombudsman (CGSO)
• National Consumer Commission

A full record of delays, responses, and inconsistencies has been submitted.
🔴 THIS IS NOT A PROCESS ISSUE — IT IS A RESOLUTION ISSUECONFIRM THE REFUND AND PAYMENT TIMELINE.

🔴 THIS IS NOW BECOMING ABSOLUTELY ABSURD.

FOR WEEKS I HAVE BEEN RECEIVING THE SAME RECYCLED, SCRIPTED RESPONSE WHILE ABSOLUTELY NOTHING IS ACTUALLY BEING DONE.

LET ME MAKE THIS CRYSTAL CLEAR AGAIN:

✅ I HAVE ALREADY AGREED TO THE TECHNICIAN
✅ I HAVE REPEATEDLY STATED THE TECHNICIAN MAY ATTEND
✅ I HAVE NEVER REFUSED INSPECTION
✅ I HAVE NEVER PREVENTED ACCESS TO THE TV

SO WHY ARE YOU STILL SENDING THE SAME RESPONSE OVER AND OVER AGAIN INSTEAD OF ACTUALLY BOOKING THE TECHNICIAN?

⚠️ IF A TECHNICIAN REPORT IS REQUIRED — THEN SEND THE TECHNICIAN.

The constant copy-and-paste replies, endless delays, new case numbers, false “resolved” statuses, and complete lack of action are becoming beyond unacceptable.

At this stage, it genuinely feels like Makro is deliberately dragging this matter out instead of resolving it.

This TV was PREVIOUSLY REPAIRED and has now FAILED AGAIN with what appears to be the SAME RECURRING DEFECT.

I WILL NOT ACCEPT:
🚫 endless process resets
🚫 more scripted responses
🚫 more **** apologies without action
🚫 another endless repair cycle

What I REQUIRE is very simple:

🔴 BOOK THE TECHNICIAN
🔴 CONFIRM THE DATE IN WRITING
🔴 STOP WASTING MY TIME WITH IDENTICAL RESPONSES

ENOUGH IS ENOUGH.

Regards,
Mark Bekker

🔴 MAKRO — PLEASE STOP WITH THE EMPTY PROMISES 🔴For WEEKS I have been told:➡️ “An authorised Samsung technician will be sent”
➡️ “We are following up”
➡️ “We are awaiting feedback”YET ABSOLUTELY NOTHING ACTUALLY HAPPENS.This matter keeps getting dragged through:
❌ Endless delays
❌ New case numbers
❌ Repeated “resolved” notifications
❌ Contradictory communication
❌ False claims that I am “refusing inspection”LET ME MAKE THIS ABSOLUTELY CLEAR AGAIN:✅ I HAVE NEVER REFUSED INSPECTION
✅ I AM WILLING TO ALLOW INSPECTION AT MY PREMISES
✅ THE INSPECTION MUST BE BY AN AUTHORISED SAMSUNG TECHNICIAN
❌ I WILL NOT ACCEPT ANOTHER ENDLESS REMOVE-REPAIR-RETURN CYCLEIT IS ACTUALLY VERY SIMPLE:📧 SEND ME AN EMAIL
📅 CONFIRM THE DATE & TIME
👨🔧 CONFIRM THE AUTHORISED SAMSUNG TECHNICIAN WHO WILL ATTENDTHAT IS ALL THAT NEEDS TO HAPPEN.Instead, I continue receiving generic responses while the TV continues displaying the SAME RECURRING DEFECT AFTER THE PREVIOUS REPAIR.I am ALSO now sitting with a buzzing/distorted sound issue when connected to the sound bar.📹 I have timestamped photos and video evidence confirming the ongoing recurring fault.PLEASE STOP RESETTING THIS MATTER WITH NEW CASE NUMBERS AND EMPTY RESPONSES.⚠️ CONFIRM THE TECHNICIAN APPOINTMENT IN WRITING. ⚠️ENOUGH IS ENOUGH.Regards,
Mark

🔴🔴🔴 ENOUGH IS ENOUGH — THIS HAS BEEN GOING ON SINCE 4 APRIL 2026 🔴🔴🔴

⚠️ HOW MUCH MORE TIME DO YOU REQUIRE? ⚠️

For OVER A MONTH I have been subjected to:

❌ endless apologies
❌ repeated “we are working on it” responses
❌ constant case resets and new reference numbers
❌ promises that a technician will be sent
❌ delays with NO ACTUAL RESOLUTION

Meanwhile I am STILL sitting with:

📺 THE SAME RECURRING DISPLAY FAULT
🔊 A BUZZING SOUND ISSUE THROUGH THE SOUND BAR
📧 CONTRADICTORY COMMUNICATION AND CONTINUOUS DELAYS

I HAVE REPEATEDLY STATED THE FOLLOWING:

✅ I AM WILLING TO ALLOW INSPECTION OF THE TV
✅ THE INSPECTION MUST TAKE PLACE AT MY PREMISES
✅ THE INSPECTION MUST BE DONE BY AN AUTHORISED SAMSUNG TECHNICIAN

HOWEVER:

🚫 I WILL NOT ACCEPT ANOTHER REPAIR CYCLE
🚫 I WILL NOT ACCEPT FURTHER DELAYS
🚫 I WILL NOT ACCEPT MORE SCRIPTED APOLOGIES WITHOUT ACTION

⚠️ THIS MATTER IS NOW BECOMING COMPLETELY UNREASONABLE ⚠️

I REQUIRE THE FOLLOWING IMMEDIATELY:

✔ CONFIRMATION OF WHEN THE AUTHORISED SAMSUNG TECHNICIAN WILL ATTEND
✔ CONFIRMATION IN WRITING
✔ A FINAL RESOLUTION TO THIS MATTER WITHOUT FURTHER STALLING

🔴 ENOUGH IS ENOUGH. 🔴

🔴 YOUR TEAM HAS SUPPOSEDLY BEEN “ACTIVELY WORKING” ON THIS MATTER SINCE 4 APRIL 2026 — YET ABSOLUTELY NOTHING HAS BEEN RESOLVED. 🔴

FOR OVER A MONTH I HAVE BEEN SUBJECTED TO:

❌ repeated delays
❌ repeated case resets
❌ contradictory communication
❌ empty scripted responses
❌ false assurances that someone will “follow up”
❌ ongoing stalling while the SAME RECURRING FAULT REMAINS UNRESOLVED

THE TELEVISION WAS PREVIOUSLY REPAIRED FOR THIS FAILURE AND HAS NOW FAILED AGAIN.

THIS IS NO LONGER A NORMAL SERVICE ISSUE.

THIS IS A FAILED REPAIR / RECURRING DEFECT MATTER THAT HAS BEEN DRAGGED OUT TO A COMPLETELY UNREASONABLE LEVEL.

I HAVE REPEATEDLY CONFIRMED — BOTH ON EMAIL AND PUBLICLY — THAT:

✔ I AM WILLING TO ALLOW INSPECTION OF THE TV
✔ THE INSPECTION MAY TAKE PLACE AT MY PREMISES
✔ THE INSPECTION MUST BE DONE BY AN AUTHORISED SAMSUNG TECHNICIAN
✔ ALL COMMUNICATION MUST REMAIN IN WRITING

YET DESPITE THESE REPEATED CONFIRMATIONS, I AM STILL SITTING HERE WEEKS LATER WITHOUT A CONFIRMED AUTHORISED SAMSUNG TECHNICIAN APPOINTMENT.

INSTEAD, I CONTINUE TO RECEIVE THE SAME GENERIC “WE ARE FOLLOWING UP” RESPONSE OVER AND OVER AGAIN WHILE NOTHING ACTUALLY HAPPENS.

AT THIS STAGE IT APPEARS THAT THE PROCESS IS SIMPLY BEING DELAYED IN THE HOPE THAT I WILL EVENTUALLY GIVE UP.

LET ME BE ABSOLUTELY CLEAR:

⚠️ I WILL NOT ACCEPT FURTHER STALLING
⚠️ I WILL NOT ACCEPT FURTHER PROCESS RESETS
⚠️ I WILL NOT CONTINUE IN AN ENDLESS CYCLE OF NEW CASE NUMBERS AND EMPTY PROMISES
⚠️ I WILL NOT ACCEPT ANOTHER SCRIPTED RESPONSE WITHOUT ACTION

WHAT I REQUIRE IS VERY SIMPLE:

🔴 WRITTEN CONFIRMATION OF WHEN THE AUTHORISED SAMSUNG TECHNICIAN WILL ATTEND
🔴 A DEFINITIVE WRITTEN POSITION ON RESOLUTION
🔴 A FINAL RESOLUTION TO THIS MATTER WITHOUT FURTHER DELAY

THIS MATTER HAS BEEN ONGOING SINCE 4 APRIL 2026.

THAT IS OVER A MONTH OF DELAYS, ESCALATIONS, FOLLOW-UPS, PUBLIC COMPLAINTS, CALLS, EMAILS, “APOLOGIES,” AND EMPTY ASSURANCES — WHILE THE SAME FAULT STILL EXISTS.

🔴 ENOUGH IS ENOUGH. 🔴

⚠️ STILL “LOOKING INTO IT” AFTER MORE THAN A MONTH ⚠️

Since 4 April 2026 I have been told repeatedly that:

“Our team is looking into it.”

Yet after WEEKS of delays, endless case numbers, contradictory communication and repeated “resolved” notifications, NOTHING has actually been resolved.

Let’s be absolutely clear:

🔴 The TV was PREVIOUSLY REPAIRED for what appears to be the SAME UNDERLYING FAULT
🔴 The recurring defect has returned
🔴 The TV is now also experiencing a buzzing sound issue through the sound bar connection
🔴 I STILL do not have confirmation of when an AUTHORISED SAMSUNG TECHNICIAN will attend

I have repeatedly confirmed IN WRITING that:

✔ I AM willing to allow inspection
✔ the inspection may take place at my premises
✔ the inspection must be conducted by an AUTHORISED SAMSUNG TECHNICIAN

Instead, what I continue to receive is:
• repeated scripted responses
• new case numbers
• process resets
• contradictory phone calls
• “we are investigating” messages
• and requests to rate the “service” while the matter remains unresolved

⚠️ THIS IS NO LONGER A NORMAL CUSTOMER SERVICE DELAY ⚠️

This has become a completely unreasonable handling of a recurring defect and failed repair matter.

At this stage, consumers are expected to simply keep waiting indefinitely while the same generic response is recycled over and over again.

ENOUGH.

STOP “LOOKING INTO IT”
STOP RESETTING THE PROCESS
STOP SENDING SCRIPTED RESPONSES

✔ CONFIRM THE AUTHORISED SAMSUNG TECHNICIAN
✔ CONFIRM THE INSPECTION DATE
✔ PROVIDE A FINAL WRITTEN RESOLUTION

Because after more than a month, the complete lack of meaningful action is becoming impossible to ignore public

🔴 THIS IS EXACTLY HOW MEANINGLESS THESE RESPONSES HAVE BECOME 🔴After MORE THAN A MONTH of ongoing delays, repeated escalations, countless emails, HelloPeter posts, calls, and regulatory complaints…THIS is the response provided by Makro:“The extended warranty team has been in contact with you regarding your query.”That’s it.No confirmed authorised Samsung technician.No confirmed inspection date.No written resolution.No accountability.No acknowledgement of the failed repair and recurring defect dispute.Just another generic copy-and-paste response while I continue sitting with a defective television.For weeks I have repeatedly stated the following in writing:✔ I HAVE NEVER REFUSED INSPECTION
✔ I AM WILLING TO ALLOW INSPECTION BY AN AUTHORISED SAMSUNG TECHNICIAN AT MY PREMISES
✔ THIS IS A RECURRING DEFECT / FAILED REPAIR ISSUE RELATING TO THE SAME FAULT PREVIOUSLY REPAIRED DURING THE WARRANTY PERIODYet despite all of this, the matter simply continues in circles with meaningless responses and no actual resolution.Consumers deserve better than endless delays, repeated case resets, contradictory communication, and responses designed to create the appearance of action while nothing meaningful actually happens behind the scenes.

🔴 THIS RESPONSE PERFECTLY SUMMARISES THE ENTIRE PROBLEM 🔴

For weeks I have been bounced between Makro, Samsung, and the extended warranty administrators while the television remains defective and unresolved.

Makro now states that they are “unable to provide the resolution requested” while simultaneously confirming that the matter has simply been handed off elsewhere.

Meanwhile:

• the TV continues to suffer from the same recurring defect
• the matter has been ongoing since 4 April 2026
• I continue receiving contradictory communication and repeated case resets
• I have repeatedly confirmed IN WRITING that I am willing to allow inspection of the TV at my premises by an AUTHORISED SAMSUNG TECHNICIAN
• despite numerous assurances, this still has not properly materialised

Instead of meaningful resolution, consumers are subjected to:

• scripted responses,
• endless delays,
• new reference numbers,
• and communication designed to create the appearance of progress while nothing actually happens.

Makro’s latest response effectively confirms that they are distancing themselves from responsibility while the customer remains stuck in limbo. ⚠️ THIS IS NOW A FAILED REPAIR / RECURRING DEFECT MATTER ⚠️ The television was previously repaired and has failed again with what appears to be the SAME UNDERLYING FAULT. At this point the handling of this matter has become completely unreasonable. References: • Makro Case: #2NUM6
• Samsung ***
• Serial Number: 01PJ3FAT900077R
• NCC Complaint: CC2026/04/0492
• CGSO ***-***

⚠️ THIS IS EXACTLY THE PROBLEM ⚠️


YES — the extended warranty team contacted me.


AND YES — they are STILL attempting to remove the television instead of doing the ONE thing that has repeatedly been requested for WEEKS.


I have stated MULTIPLE TIMES, both publicly and in writing, that I am willing to allow inspection of the television AT MY PREMISES by an AUTHORISED SAMSUNG TECHNICIAN to verify that this is the SAME RECURRING DEFECT that was previously repaired during the warranty period.


THIS HAS BEEN MADE CRYSTAL CLEAR.


On THURSDAY, 7 MAY 2026 at approximately 11:00, I was specifically informed that an authorised Samsung technician would be arranged.


TODAY IS NOW 11 MAY 2026.


STILL NOTHING.
NO TECHNICIAN.
NO APPOINTMENT.
NO CONFIRMATION.
NO ACTION.


ONLY MORE DELAYS, MORE CASE NUMBERS, MORE SCRIPTED RESPONSES AND MORE PASSING THE BUCK BETWEEN MAKRO, THE EXTENDED WARRANTY TEAM AND SAMSUNG.


⚠️ STOP PASSING THE BUCK AND TAKE RESPONSIBILITY FOR THIS MATTER. ⚠️


This television was PREVIOUSLY REPAIRED and has now FAILED AGAIN with what appears to be the EXACT SAME UNDERLYING FAULT.


At this point, the handling of this matter has become COMPLETELY UNREASONABLE.


I HAVE NEVER REFUSED INSPECTION BY AN AUTHORISED SAMSUNG TECHNICIAN.


What I HAVE refused is being dragged into another endless collection-and-return cycle without first verifying the recurring defect that was supposedly repaired previously.


⚠️ FOR WEEKS I HAVE BEEN TOLD:
“WE ARE SENDING A TECHNICIAN.”


WELL THEN SEND THE TECHNICIAN. ⚠️


Not another call.
Not another apology.
Not another automated response.
NOT ANOTHER CASE RESET.


AN ACTUAL AUTHORISED SAMSUNG TECHNICIAN.


Please confirm IMMEDIATELY and IN WRITING:


✔ THE DATE AND TIME the authorised Samsung technician will attend
✔ THE NAME OF THE TECHNICIAN OR SERVICE CENTRE
✔ WHY THIS HAS STILL NOT HAPPENED despite the undertaking given on 7 May 2026


Because from where I am sitting, this now looks less like customer service and more like a deliberate strategy of DELAY, DEFLECTION and AVOIDANCE.

Makro, this response is EXACTLY the problem.


For weeks I have heard:
• “the extended warranty team will contact you”
• “a technician will be arranged”
• “someone will get back to you”


Yet I STILL have:


❌ NO confirmed technician
❌ NO inspection date
❌ NO written appointment
❌ NO resolution


Let me make this crystal clear:


⚠️ I AM NOT REFUSING INSPECTION.


I have repeatedly requested an inspection AT MY PREMISES by an AUTHORISED SAMSUNG TECHNICIAN to confirm whether this is the SAME RECURRING DEFECT previously repaired under warranty.


Instead, this matter has turned into:
• endless delays
• handovers
• case resets
• scripted replies
• complete avoidance of accountability


⚠️ STOP PASSING THE BUCK.
⚠️ SEND THE AUTHORISED SAMSUNG TECHNICIAN.
⚠️ CONFIRM THE DATE/TIME IN WRITING.
⚠️ RESOLVE THE MATTER.


This has been ongoing since 4 APRIL 2026 and is becoming completely unreasonable.


— Mark Bekker

PLEASE STOP WITH THE COPY-AND-PASTE RESPONSES.

This matter has been ongoing since 4 April 2026 and absolutely NOTHING is being resolved.

I have repeatedly confirmed IN WRITING that:

• I am willing to allow inspection at my premises
• by an AUTHORISED Samsung technician

Yet weeks later:

• no technician,
• no confirmed appointment,
• no resolution,
• and no accountability.

Instead I keep receiving the SAME recycled scripted responses while the TV continues to fail. This process has become completely unreasonable. Either provide:

• the technician’s FULL details,
• the confirmed inspection date/time,
• and Makro’s FINAL written position,

OR stop pretending this matter is being actively handled.

Makro keeps repeating the same scripted responses while absolutely nothing happens.

I have repeatedly confirmed in writing that I am willing to allow inspection of the TV at my premises by an authorised Samsung technician.

Yet after weeks:

• no confirmed appointment,
• no technician details,
• no inspection date,
• no resolution,
• and no accountability.

Instead, I keep receiving:

• repeated case resets,
• contradictory communication,
• and copy-and-paste responses saying they are “awaiting feedback.”

The TV was previously repaired for what appears to be the SAME recurring defect and the matter has now become completely unreasonable. Consumers should not have to fight this hard just to get a recurring fault properly assessed and resolved. References:
• Makro Case: #2NUM6
• Samsung ***
• NCC Complaint: CC2026/04/0492
• CGSO ***-***

🚨 STOP THE COPY-AND-PASTE RESPONSES 🚨

Since 4 APRIL 2026, this matter has been trapped in an endless cycle of:

🔴 “We are following up”
🔴 “The extended warranty team will respond”
🔴 “Please await feedback”
🔴 New case numbers
🔴 Repeated delays
🔴 Contradictory information
🔴 Process resets with NO resolution

Meanwhile, I am still sitting with a DEFECTIVE Samsung TV that has ALREADY undergone a major repair and FAILED AGAIN.

⚠️ THIS IS NOT CUSTOMER SERVICE ⚠️
⚠️ THIS IS DELAY, DEFLECTION AND SCRIPTED DAMAGE CONTROL ⚠️

I do NOT want:

❌ another apology
❌ another scripted response
❌ another “follow up”
❌ another repair cycle
❌ another case number

I REQUIRE:

✔️ A FINAL WRITTEN OUTCOME
✔️ ACCOUNTABILITY
✔️ A PROPER RESOLUTION

🚨 NCC COMPLAINT: CC2026/04/0492 🚨

Enough is enough.

🚨 MAKRO / SAMSUNG – NOBODY CAN EVEN SAY WHO REPAIRED THE TV DURING WARRANTY 🚨

This entire situation has become absolutely unbelievable.

A Samsung TV was supposedly repaired during warranty through Makro Cape Gate, yet now Samsung cannot properly confirm:

❌ WHO repaired the TV
❌ WHAT was actually repaired
❌ WHICH parts were replaced
❌ WHAT the original fault diagnosis was
❌ WHERE the complete repair records are

And now the EXACT SAME fault appears to have returned.

⚠️ SO HOW DOES A CONSUMER TRUST THIS PROCESS? ⚠️

A MAJOR WARRANTY REPAIR was done through THEIR OWN AUTHORISED CHANNELS, yet nobody can properly account for it.

Instead of proper answers, I keep receiving:

🔴 endless case numbers
🔴 scripted copy-and-paste replies
🔴 contradictory communication
🔴 delays with no actual resolution
🔴 promises of technician inspections that never happen
🔴 responsibility constantly shifted between Makro, Samsung and service providers

I have repeatedly confirmed IN WRITING:

✔ I am willing to allow inspection of the TV
✔ the inspection may happen at my premises
✔ the inspection must be done by an AUTHORISED Samsung technician

Yet this matter has STILL not been resolved.

⚠️ THIS IS EXACTLY HOW CONSUMERS GET TRAPPED IN A BROKEN SYSTEM ⚠️

Nobody takes ownership. Nobody gives straight answers. Nobody follows through.

Meanwhile the consumer is left sitting with:

❌ a recurring defect
❌ a failed repair dispute
❌ ongoing delays
❌ worsening issues with the TV and sound system
❌ weeks of wasted time chasing basic answers

At this stage it honestly feels like the entire system is designed to exhaust consumers until they give up.

References:

• Makro Case: #2NUM6
• Samsung ***
• NCC Complaint: CC2026/04/0492
• CGSO ***-018717

“At this point, this entire process has become completely absurd.

I have been waiting since 4 April 2026 while Makro, Samsung, the extended warranty team, and repair agents continue passing responsibility between each other without a single definitive resolution.

I have repeatedly stated — in writing — that I am willing to allow inspection of the TV at my premises by an authorised Samsung technician. Yet days later, nobody can provide:

• the technician’s name
• the inspection date
• the inspection time
• who actually performed the original repair

Instead, all I continue receiving are scripted copy-and-paste responses, new case numbers, delays, and excuses.

The TV has a recurring defect after a previous repair, and the matter is now being handled in a way that is completely unreasonable and unacceptable.

Consumers should seriously take note of how difficult it becomes to obtain accountability once a product develops recurring faults.

This is no longer customer service. It is a continuous cycle of delays, contradictions, and avoidance.”**

You can also attach the screenshot as evidence because it clearly shows they are still “awaiting feedback” instead of providing an actual resolution.

🚨⚠️ FINAL CONSUMER WARNING – MAKRO SOUTH AFRICA ⚠️🚨I never expected that purchasing a PREMIUM Samsung television through Makro would turn into one of the most frustrating and exhausting consumer experiences I have ever dealt with.I have supported both Samsung and Makro for years and spent substantial amounts of money on premium products including:
▪ Samsung QLED televisions
▪ washers and dryers
▪ and other high-end appliancesWhat should have been a straightforward WARRANTY / RECURRING DEFECT matter has instead become:❌ FAILED REPAIRS
❌ ENDLESS DELAYS
❌ CONTRADICTORY COMMUNICATION
❌ REPEATED CASE NUMBERS
❌ MISSING REPAIR RECORDS
❌ BEING PASSED BETWEEN MAKRO, SAMSUNG, REPAIR AGENTS, WARRANTY ADMINISTRATORS, AND DISPUTE BODIES
❌ ABSOLUTELY NO DECISIVE ACCOUNTABILITY OR RESOLUTION⚠️ THE SAME UNDERLYING ISSUE THAT WAS PREVIOUSLY REPAIRED HAS NOW REOCCURRED ⚠️Yet weeks later I am STILL fighting for proper resolution.Despite repeated written requests:
✔ I cooperated fully
✔ I allowed inspection
✔ I requested an AUTHORISED SAMSUNG TECHNICIAN
✔ I provided evidence, videos, photographs, timelines, and correspondenceAND STILL THIS MATTER CONTINUES TO DRAG ON.Consumers spend HUGE amounts of money at Makro expecting support when things go wrong.Instead, this experience has exposed what feels like a COMPLETE BREAKDOWN in:
▪ after-sales service
▪ accountability
▪ repair management
▪ customer care
▪ and consumer protection enforcement⚠️ THIS IS NO LONGER JUST ABOUT A TELEVISION ⚠️It is about HOW CONSUMERS ARE TREATED AFTER THE SALE HAS ALREADY BEEN MADE.At this stage I am now preparing to pursue:
▪ further legal remedies available under the Consumer Protection Act
▪ continued escalation through regulatory structures
▪ and broader public consumer awareness regarding the handling of this matter🚨 THIS WILL BE THE LAST PREMIUM SAMSUNG PRODUCT I EVER PURCHASE THROUGH MAKRO 🚨⚠️ CONSUMERS DESERVE BETTER ⚠️#Makro
#SamsungSouthAfrica
#ConsumerRights
#WarrantyFailure
#FailedRepair
#CustomerServiceFailure
#ConsumerProtection
#SouthAfrica

🚨⚠️ ENOUGH IS ENOUGH ⚠️🚨

WEEKS later and I am STILL receiving the SAME meaningless COPY-AND-PASTE responses while the TV remains FAULTY.

❌ FAILED REPAIR
❌ RECURRING DEFECT
❌ ENDLESS DELAYS
❌ NO ACCOUNTABILITY
❌ NO FINAL RESOLUTION

At this point the after-sales service from Makro and Samsung has become an ABSOLUTE DISGRACE.

Consumers spend tens of thousands on PREMIUM products and are then treated like this when something goes wrong?

⚠️ COMPLETELY UNACCEPTABLE ⚠️

#Makro
#SamsungSouthAfrica
#ConsumerRights
#WarrantyFailure
#FailedRepair
#CustomerServiceFailure
#ConsumerProtection
#SouthAfrica
#PoorService
#AfterSalesService
#ConsumerWarn

🚨 MAKRO / SAMSUNG SOUTH AFRICA – THIS HAS BECOME AN ABSOLUTE DISGRACE 🚨

This television was PREVIOUSLY repaired for what now appears to be the SAME recurring fault.

The latest technician findings allegedly state that the:

• SCREEN/PANEL,
• MAIN BOARD,
• and BACKLIGHT

all require replacement. Read that again carefully. The SCREEN.
The MAIN BOARD.
The BACKLIGHT. That is effectively the ENTIRE TELEVISION. Yet after weeks of delays, endless escalations, contradictory communication, workshop threats, and copy-and-paste responses, Makro STILL responds with: “the repairs team will contact you.” At this point this is no longer customer service failure.
This is complete systemic incompetence. The TV is now showing:

• severe display abnormalities,
• visible dark shadowing,
• uneven illumination,
• instability issues,
• internal watchdog/recovery faults,
• recurring operational failures,
• and worsening panel deterioration.

This is AFTER a previous repair. Consumers spend enormous amounts of money on PREMIUM products expecting PREMIUM support — not to become trapped in an endless nightmare of:

• failed repairs,
• repeated case numbers,
• recycled scripted responses,
• and zero accountability.

No reasonable person buys a flagship QLED television expecting to have HALF THE TV REPLACED after already going through a prior repair process. I have completely lost confidence in:

• Samsung,
• Makro,
• the repair process,
• and the entire after-sales support structure surrounding this product.

What makes this even worse is that nobody seems willing to take ownership of the situation while the television continues deteriorating in front of me. At this stage the product has effectively become a rebuild project rather than a functioning premium television. Absolutely shocking.
Absolutely unacceptable.
Absolutely disgraceful. #Makro
#SamsungSouthAfrica
#ConsumerRights
#FailedRepair
#RecurringDefect
#QLEDFailure
#CustomerServiceFailure
#ConsumerWarning
#AfterSalesService
#WarrantyFailure

PUBLIC REPLY

So once again this proves that nobody at Makro actually knows what is going on with this case.

An AUTHORISED Samsung technician from Appliance Centre was already at my premises yesterday and confirmed that the TV requires:
• screen/backlight replacement
• board replacement

Yet less than 24 hours later I receive another generic copy-and-paste response saying “the repairs team will contact you” and “the item may need to be collected”.

This is exactly the problem:
❌ no communication
❌ no proper case management
❌ no accountability
❌ scripted responses with no understanding of the actual status of the case

The fact that your own social media team is completely unaware that the inspection already took place says everything about how badly this matter is being handled.

This matter has been ongoing since April and consumers should not have to fight this hard for proper after-sales support on a premium product.

At this stage I have completely lost confidence in Makro, the repair process, and the handling of this matter as a whole. I do NOT want a replacement unit through Makro. I maintain my demand for a FULL REFUND so I can take my business elsewhere.

#Makro #SamsungSouthAfrica #ConsumerRights #FailedRepair #CustomerServiceFailure #HelloPeter

Another copy-and-paste response that means absolutely nothing.The Samsung technician has ALREADY confirmed the TV requires a backlight and board replacement, yet Makro still responds as if nobody even knows what is going on.Weeks of delays, scripted replies, endless “we are following up” messages, and zero accountability.I want a FULL REFUND — not more empty responses.#Makro #SamsungSouthAfrica #SamsungTV #QLED #ConsumerRights #CustomerServiceFailure #FailedRepair #WarrantyFailure #HelloPeter #MakroSouthAfrica #SamsungSupport #ConsumerComplaint #SouthAfrica

For the LAST TIME — I DO NOT WANT THIS TV REPAIRED. I DEMAND A FULL REFUND.

Your response once again proves that nobody at Makro or Samsung even understands what is going on with this case.

An authorised Samsung technician has ALREADY inspected the TV and confirmed that the SCREEN, BACKLIGHT, and MAIN BOARD require replacement. At that point, the television is clearly NOT economically or reasonably repairable.

Yet I continue receiving generic copy-and-paste responses about “awaiting quotations” as if nobody has even read the case history.

This matter has dragged on long enough.

I have completely lost confidence in both the product and the handling of this matter.

I WILL NOT ACCEPT:
• further delays
• further scripted responses
• further repair attempts
• further process resets

I demand a FULL REFUND in terms of the Consumer Protection Act relating to failed repairs and recurring defects.

Your generic replies mean absolutely nothing anymore.

#Makro
#MakroSouthAfrica
#Samsung
#SamsungSouthAfrica
#SamsungTV
#SamsungQLED
#QLED
#ConsumerRights
#CustomerServiceFailure
#WarrantyFailure
#FailedRepair
#RecurringDefect
#RefundDemand
#CPA
#ConsumerProtectionAct
#HelloPeter
#SouthAfrica
#MakroCapeGate
#SamsungSupport
#ConsumerComplaint
#PoorService
#CustomerExperience
#CGSO
#NCC
#AfterSalesService
#ElectronicsFailure